IT Support Engineer

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An IT services company in Singapore seeks an IT Support Specialist responsible for ensuring smooth operations of client networks and providing technical support. Candidates should have 1–2 years of experience, with skills in troubleshooting Windows systems and managing Active Directory. The role involves first-level helpdesk support and requires strong analytical and problem-solving skills.

Qualifications

• 1–2 years of hands‑on experience in end‑user IT Support.
• Experience in configuration and maintenance of servers and PCs.
• Willingness to learn new technologies.

Responsibilities

• Provide first-level helpdesk and end-user support.
• Setup and migrate PC/Laptop data.
• Troubleshoot System and Network problems.

Skills

Technical troubleshooting skills for Windows 10 and 11

Basic networking protocol (DNS, DHCP, VLAN)

Good analytical problem-solving skills

Time management skills

Decision-making skills

Tools

Active Directory

Trend Micro

Acronis Backup Exec

VMware

Job description

Job purpose

To ensure smooth operation by monitoring and maintaining our Client’s Networks, Server, Application Software and Hardware systems while providing technical support to onsite and remotely.

Duties and responsibilities

• Providing first-level helpdesk and end‑user support.
• Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data.
• Installing and configuring computer hardware, software, systems, networks, printers, and other IT equipment.
• Troubleshooting of System and Network problems and diagnosing and resolving hardware or software faults.
• Administration of user accounts (Active Directory, LDAP), Microsoft 365 Azure, WHM and cPanel.
• Documenting and managing of Client IT Assets, Inventory, and other IT supplies.
• Testing and evaluating new technology.

Requirements

• Proven 1–2 years of hands‑on experience working in an end‑user IT Support role or computer operations environment.
• Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
• Required technical troubleshooting skills for Windows 10 and 11.
• Managing Active Directory and user email accounts, Trend Micro and Acronis Backup Exec, virtualization preferably VMware.
• Basic networking protocol (DNS, DHCP, VLAN) with advanced printer/peripheral device troubleshooting.
• Support for handheld smartphones and tablets.
• Monitor and ensure compliance with the company’s IT Security policies.
• Able to work independently and carry out day‑to‑day IT support with good analytical problem‑solving, time management and decision‑making skills.
• Willingness to take ownership of tasks and express interests in learning new technologies and systems.
• HQ Office in the West (Pioneer).