IT Support Engineer

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to deliver exceptional end-user support and troubleshoot various client platform issues. In this dynamic role, you will manage incidents, engage in client projects, and ensure high service levels while maintaining effective asset management. Ideal candidates will have a Higher Nitec or Diploma in Computer/Electronic Engineering, along with proficiency in MS Office and some network knowledge. Join a team that values operational consistency and strives for excellence in service delivery.

Qualifications

• 1+ years of experience in Technology Administration preferred.
• Proficient in MS Office and troubleshooting client platform issues.

Responsibilities

• Provide end-user support and troubleshoot client platform issues.
• Manage incidents and ensure high service levels are met.
• Participate in client platform implementation and upgrades.

Skills

End User Support

Troubleshooting

Client Management

MS Office

Network Knowledge

Education

Higher Nitec in Computer/Electronic Engineering

Diploma in Computer/Electronic Engineering

Job description

As an IT Support Engineer, you will provide end-user support, troubleshoot issues, manage incidents, and engage in client projects, ensuring high service levels and effective asset management.

1. Perform End User Support – Client Management
2. Perform troubleshooting for client platform related problems
3. Respond promptly to incidents, investigate, and provide temporary and/or permanent resolutions of escalated incidents. Provide timely status updates to relevant parties.
4. Perform service requests related to client platforms
5. Monitor the agreed service levels, document and maintain system configurations, and provide regular reports to relevant parties
6. Participate in client platform implementation/upgrade projects
7. Follow up with vendors on hardware replacements
8. Manage asset records and perform asset management
9. Manage user accounts (e.g., create passwords, reset, delete)
10. Perform local server administration for software distribution and patch management services
11. Manage client platform implementation and upgrade projects
12. Ensure deliverables meet service level requirements and propose/action plans as needed
13. Establish facility management standards and best practices to ensure operational consistency across teams
14. Submit progress reports

Ideal candidate should possess the following:

• Higher Nitec, Diploma in Computer/Electronic Engineering or equivalent
• Preferably 1+ years of experience in Technology Administration; some network knowledge is advantageous
• Proficient in MS Office
• Knowledge of technology is an added advantage

Interested candidates, please click on "Apply Now". Only shortlisted candidates will be notified.

Job Code: ANNH

EA License: 01C4394

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