IT Support Engineer

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an IT Support Specialist to ensure optimal performance and security of Cloud Services and physical server environments. The role involves troubleshooting, administering user accounts, and providing technical support across various platforms, including Microsoft 365 and network devices. Candidates should have a strong technical background with relevant certifications and be eager to learn new technologies.

Qualifications

• Strong knowledge of Microsoft 365 services and networking is essential.
• Experience with Active Directory, DNS, DHCP, and network devices required.
• Openness to learning new technologies is preferred.

Responsibilities

• Maintain and troubleshoot Cloud Services, physical servers, and workstations.
• Monitor and address network device connectivity issues.
• Administer Microsoft 365 tenant services, including Exchange Online and Teams.

Skills

Microsoft 365 services

Active Directory

Network devices

Apple products

Windows Client Operating system

Education

ITSM v4 Foundation

CompTIA A+

Microsoft Certified: Microsoft 365 Administrator

MCSA or MCSE

Cisco Certified Network Associate (CCNA)

Job description

Job Summary

• Maintain and troubleshoot Cloud Services, physical servers and workstation ensuring optimal performance, security, and reliability.

• Monitor network devices (routers, switches, firewalls) to ensure seamless connectivity and address any issues promptly.

• Manage Windows Server environments, including installation, configuration, and maintenance and Implement security patches, updates, and backups.

• Provide technical support through remote desktop session, email, phone, and face to face at user's workstation.

• Administer Active Directory, including user accounts, permissions, and group policies.

• Collaborate with vendors for hardware and software maintenance and upgrades and troubleshooting.

• Set up and manage user profiles, access controls, and authentication.

• Administer Microsoft 365 tenant services, including Exchange Online, OneDrive, SharePoint, and Teams.

• Provide user support for login issues, password resets, and account management.

• Configure and troubleshoot email accounts, distribution lists, and shared resources.

• Collaborate with end-users to address Microsoft Office application-related queries.

• Install, integrate, and configure new computer systems and hardware for users.

• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

• Maintain accurate documentation of IT processes, configurations, and troubleshooting steps. Generate regular reports on system health, incidents, and performance metrics.

Knowledge and Skills Requirements

Requirements:

• A strong working knowledge of Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, Microsoft Office applications, etc.

• Strong working knowledge in Apple product (including MAC OS, Apple iOS, etc.) with proven technical ability.

• Knowledge of Active Directory, DNS, DHCP, and Group Policy.

• Experience in administering Windows Client Operating system, Windows Server

• Experience in administering network devices (routers, switches, firewalls).

• Experience with Active Directory client management, file sharing, printer sharing, and NTFS permissions.

• An openness to learning new technologies.

Preferred Certifications

• ITSM v4 Foundation, CompTIA A+, Network+, or Security+

• Microsoft Certified: Microsoft 365 Administrator

• MCSA or MCSE

• Cisco Certified Network Associate (CCNA)

Languages : English

Please apply with detailed resume, stating current and expected salaries via Apply Now below.