IT Support Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology solutions provider based in Singapore is seeking a Desktop Engineer to provide desktop support as the first contact point for customers. You will assist with various IT topics, ensuring compliance and prompt assistance. The ideal candidate has a minimum of ITE/Diploma and at least 1 year of desktop support experience. This role may require travel to different locations.

Qualifications

• Minimum ITE/Diploma graduate with 1 year of experience in desktop support.
• Previous IT helpdesk experience preferred.
• Open to travel to different locations when needed.

Responsibilities

• Provide desktop support services to users, ensuring SLA expectations.
• Perform imaging/re-imaging and asset inventories.
• Document standards and procedures as necessary.

Skills

Desktop Support

IT Helpdesk

Remote Support

Education

ITE/Diploma

Job description

Length of Contract: 1 Year (Renewable)

As a Desktop Engineer, you will provide the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards and timely manner. The broad area of your job responsibilities will cover the following:

Responsibilities:

• Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

Requirements:

• Min. ITE/ Diploma graduate with 1 year experience in desktop support

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

• Open to travel to different locations when needed.