IT Support Engineer

CSTECH SOLUTIONS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in IT solutions is seeking an IT Support Technician to ensure smooth operation of client systems. The role includes providing helpdesk support, managing user accounts, and troubleshooting various technical issues. Candidates should possess 1-2 years of relevant experience and a strong willingness to learn and adapt in a dynamic environment.

Qualifications

• 1 – 2 years of hands-on experience in end-user IT Support role.
• Experience in installation, setup, configuration, and upgrading of IT equipment.
• Willingness to learn new technologies.

Responsibilities

• Providing first-level helpdesk and end-user support.
• Installing and configuring computer hardware, software, systems, and networks.
• Troubleshooting system and network problems.

Skills

Technical troubleshooting skills for Windows 10, 11

Basic networking protocol (DNS, DHCP, VLAN)

Analytical problem-solving skills

Time management skills

Decision-making skills

Job description

Job purpose

• To ensure smooth operation by monitoring and maintaining our Client’s Networks, Server, Application Software and Hardware systems while providing technical support to onsite and remotely.

Duties and responsibilities

• Providing first-level helpdesk and end-user support.
• Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data
• nstalling and configuring computer hardware, software, systems, networks, printers, and other IT equipment.
• Troubleshooting of System and Network problems and diagnose and resolving hardware or software faults.
• Administration of user accounts (Active Directory, LDAP), Microsoft 365 azure, WHM and cPanel.
• Documenting and managing of Client IT Assets, Inventory, and other IT supplies.
• Testing and evaluating new technology.

Requirements

• Proven 1 – 2 years of hands-on experience working in an end-user IT Support role or computer operations environment.
• Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
• Required technical troubleshooting skills for Windows 10, 11.
• Managing of Action Directory and User email accounts, Trend micro and Acronis Backup Exec Virtualisation preferably VMware.
• Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
• Support for handheld smartphones and tablets.
• Monitor and ensures compliance with company’s IT Security policies.
• Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision-making skills.
• Willingness to take ownership of task and express interests in learning new technologies and systems.