IT Support Engineer

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading health services company in Singapore is seeking an L2 Support Engineer to provide technical support and maintain system health. The role involves monitoring application issues, performing server maintenance, and assisting in staff training. Ideal candidates have 2 to 4 years of experience, a degree in computer science, and ITIL certification. This position offers an opportunity to work in a dynamic environment.

Qualifications

• 2 to 4 years of Technical/Application Support experience on multi-technology platforms.
• ITIL v3/v4 certification and strong service-oriented experience preferred.
• Experience supporting Web/Mobile/Client based applications.

Responsibilities

• Provide technical support for application-related issues.
• Perform daily health monitoring, server maintenance, and improvements.
• Assist in training new staff and customers on system functionalities.

Skills

Technical support

Complex SQL

Automation scripts

Education

Diploma/Bachelor’s degree in computer science

Job description

Overview

This is an opportunity to directly work in a health services sector as an L2 Support Engineer (SQL).

Responsibilities

• Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
• The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in training new Staff as well as customers on the technical side of the system and functionalities.
• Assist in investigation (L1/L2 support) for user reported issues
• Able to write and comprehend complex SQL and Automation scripts Develop mitigating and/or preventive solutions
• Able to Perform Shift work

Requirements

• Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
• 2 to 4 years of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Experience in IT Service Operations preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889