IT Support Engineer

NETMARKS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A technology services provider in Singapore is seeking a Technical Support Specialist. Responsibilities include responding to support calls, setting up computers, managing user accounts, and diagnosing network issues. Ideal candidates should have a Diploma or Degree in Electronic Engineering or Computer Science, knowledge of TCP/IP, and strong customer service skills. The role offers standard working hours with additional allowances and benefits.

Benefits

Annual leave: 14 days

Medical allowance: $400/year

Dental allowance: S$400/year

Mobile and Transportation allowance

Qualifications

• Knowledge of TCP/IP protocol.
• Experience in support and provisioning of network devices and servers.
• Capable of working to tight deadlines and maintaining high standards.

Responsibilities

• Respond to technical support calls regarding computers and software applications.
• Set up and install new computers and network devices.
• Manage Active Directory user accounts.

Skills

Technical support

Networking

Customer service

Organizational skills

Education

Degree or Diploma in Electronic Engineering / Computer Science

Job description

Job Responsibilities

• Responding to technical support calls from end users regarding computers and software applications, network and server systems
• Setting up and installing new computers, network devices, servers and software
• Managing AD user accounts
• Installing updates and patches
• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
• Diagnosing and fixing network problems and hardware or software faults
• Maintaining inventories of hardware and software
• Managing backups of servers
• Keeping a record of issues and faults along with solutions, for future reference.

Qualifications and candidiate profile

• Degree or Diploma in Electronic Engineering / Computer Science
• Knowledge of TCP/IP protocol
• Experience of support and provisioning of network devices and servers in a similar role
• High level of customer service skills.
• Capable of producing high standards of work, to tight deadlines
• Highly organised and able to work on own initiative to complete the range of tasks required
• Able to work as part of a team
• Able to operate effectively in difficult and pressured situations
• Flexible and willing to work outside core business hours as required

Other Conditions

• Working day and time: Mon to Fri, 9am to 6pm
• No AWS only VB
• Annual leave: 14 days
• Medical leave
• Medical: $400/year Dental S$400/year
• Mobile and Transportation allowance