IT Support Engineer

Ingrasys; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A technology company in Singapore seeks an IT support specialist to provide helpdesk assistance for end users. Responsibilities include monitoring ticket systems, troubleshooting hardware/software issues, and maintaining the internal Knowledge Base. Candidates should have a diploma in IT and at least 1 year of experience in helpdesk roles, along with basic SQL skills and the ability to communicate in Chinese.

Qualifications

• Min 1 year of working experience in IT helpdesk.
• Good analytics and troubleshooting skills.
• Basic understanding of Wintel System Administration.

Responsibilities

• Provide IT helpdesk support during shift timings.
• Monitor ticketing systems for manufacturing-related issues.
• Perform troubleshooting for hardware and software problems.

Skills

IT helpdesk support

SQL querying

Troubleshooting

Basic network knowledge

Communication in Chinese

Education

Diploma or Degree in Computer Science/Engineering, Information Technology

Job description

Work Location: 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day: Fri to Sun/Mon, 7pm to 7am

Responsibilities

• Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time
• Monitoring Ingrasys ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps
• Pull system transaction data that require fundamental of SQL queries
• Monitor network and server health, support tester and production network to run smooth, elevate issue upon emergency, require basic knowledge of TCP/IP
• Support Production label printing issue (Zebra / Sharp)
• Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time
• Coordinate various onboarding and quitting processes
• IT asset procurement paperwork, installation, configuration, support; license renewal; system / email account creation, revoking, perform buddy check and maintain proper records
• Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis
• Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems
• Follow SOP to monitor and clear real-time reporting event backlogs

Requirements

• Diploma or Degree in Computer Science/Engineering, Information Technology or equivalent
• Min 1 year of working experience in IT helpdesk experiences with basic SQL skills
• Good analytics and troubleshooting skills
• Both a team player and independent contributor
• Basic network and Wintel System Administration concept
• Knowledge of manufacturing system (MES, WMS) is a bonus
• Able to communicate in Chinese to different stakeholders