IT support engineer

DC DIGITAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading digital solutions provider in Singapore is looking for a technical support specialist to deliver on-site and remote assistance to clients. The ideal candidate will have a background in computer science and experience with IT asset management. Strong interpersonal skills and the ability to work under pressure are essential. This role requires collaboration in a fast-paced environment, ensuring customer satisfaction through effective problem resolution.

Qualifications

• Bachelor’s degree in computer science, IT or related field or equivalent experience.
• Knowledge in application development.
• Good coordination and communication skills.

Responsibilities

• Provide on-site and remote technical assistance to customers.
• Deployment and support of client computer systems.
• Maintain a high level of user satisfaction.

Skills

Technical troubleshooting

Customer service

Analytical skills

Team coordination

Education

Bachelor’s degree in computer science, IT or related field

Tools

Cisco/Meraki routers

Microsoft O365

Windows OS

Job description

DUTIES AND RESPONSIBILITIES

• Provide on-site and/or remote technical assistance to customers, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned

QUALIFICATIONS

• Bachelor’s degree in computer science, IT or related field or equivalent in education and experience
• Knowledge in application development
• Knowledge in Cisco/Meraki routers, switch, access point
• Knowledge in Microsoft O365, Teams, AD and management tools
• Knowledge in APC, Zebra, Apple, HP, retail POS, Logitech, Poly products
• Good coordination and communication skills with internal and external customers
• Strong analytical and issue resolution skills
• Strong collaborative and team coordination skills
• Able to work in a fast-paced environment
• Be well organized and able to work under pressure
• Good interpersonal skills with a service orientated approach
• Be able to work well individually as well as with a team