IT Support Engineer

Adventus; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to provide top-notch technical assistance and support to clients. This role involves troubleshooting technical issues, managing IT assets, and ensuring user satisfaction through excellent customer service. The ideal candidate will have a solid understanding of Windows OS, Active Directory, and Office 365, along with strong problem-solving skills. If you are looking to grow your career in a dynamic environment where your contributions will make a difference, this opportunity is perfect for you.

Qualifications

• 2-3 years of relevant experience in a technical support role.
• Strong problem-solving and customer management skills.

Responsibilities

• Provide technical assistance to end-users and troubleshoot issues.
• Deploy, maintain, and support client computer systems.

Skills

Windows OS

Active Directory (AD)

Office 365

Problem Solving

Customer Management

Communication Skills

Coordination Skills

Education

ITIL Certification

Relevant Working Experience

Tools

Intune

ITSM

Job description

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Job Description:

1. Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems.
2. Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.).
3. Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management.
4. Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
5. IT asset management and other adhoc duties as assigned.
6. Knowledge of ITSM or ITIL will be an added advantage.

Job Requirements:

1. Good knowledge of Windows OS, AD, Office 365.
2. 2-3 years of relevant working experience, preferably from SI environment.
3. Strong problem solving skills and positive attitude.
4. Good coordination and communication skills with internal and external customers.
5. Able to work independently with minimum supervision.
6. Excellent customer management skills.
7. Entry level candidates are welcomed to apply.
8. Preferably with ITIL Certification.

S$2,600 - S$3,600 a month