IT Support Engineer

Data Connect Technologies Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in IT solutions is seeking a skilled IT Support Specialist to manage installations, troubleshoot issues, and deliver project support. The ideal candidate will have a diploma in IT, at least 2 years of relevant experience, and robust customer service skills. This role involves shift work to provide round-the-clock support, contributing to innovative IT solutions.

Qualifications

• Minimum 2 years of experience required in related IT support field.
• Diploma or higher in Computer Science/Information Technology or similar.
• Shift work required for 24x7 support.

Responsibilities

• Installation and maintenance of IT infrastructure and software.
• Provide efficient technical support and solutions.
• Manage project delivery based on customer expectations.

Skills

Customer Management

Analytical Skills

Troubleshooting

Education

Diploma in Computer Science/Information Technology

Advanced/Higher/Graduate Diploma

Tools

Microsoft Windows

Office 365

Hyper-V

VMware

Job description

Primary Job Responsibilities

•Perform installation and maintenance of the IT infrastructure (Hardware and Software) including remote troubleshooting

.•Provide customer with timely, professional, efficient and effective technical expertise on system support, cloud support, enterprise IT solutions (Virtualization, Server and SAN storage), system installation, configurations and provide onsite technical support for designated clients and locations

•Support of replacement and upgrade for computer & server equipment

•Installation and support of technical software and tools

•Manage project delivery base on project requirement and customer expectation.

•Explore on new technology and solution which include system, network, security, voice, backup, disaster recovery and etc, to improve solution design and delivery

•Create and maintain comprehensive documentation.

•Other ad-hoc duties as and when assigned by the manager.

Job Requirement

•Ability to work shift to provide 24 x 7 support including weekend, night shift preferred.

•Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent

•At least 2 year of working experience in the related field is required for this position.

•Good Knowledge of Microsoft windows operating systems

•Preferably with experiences of Office 365 administration

•Experience of Domain environment & Network

•Experience of Virtualization environment (Hyper-V and VMware)

•Proven analytical and troubleshooting abilities

•Excellent customer management skill