IT Support Engineer

HL Bank Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Career development opportunities

Diversity and inclusion initiatives

Job summary

A leading financial institution in Singapore is seeking an IT Asset Management professional with 5-7 years of experience in IT support, preferably in the Banking or Financial Services sector. The role includes managing IT assets, procurement, and user provisioning. Ideal candidates should have a Bachelor’s degree in IT and familiarity with ITSM frameworks. This position offers opportunities for growth within a diverse and inclusive organization focused on operational resilience and service excellence.

Qualifications

• 5–7 years of experience in IT Support or Operations, preferably in Banking or Financial Services.
• Proficiency in ITSM frameworks; ITIL Certification is a plus.
• Solid understanding of MAS TRM Guidelines.

Responsibilities

• Manage inventory for all user devices and IT assets.
• Assist in hardware procurement and secure disposal.
• Act as an escalation point for service requests and incidents.
• Conduct regular health checks on IT systems.

Skills

ITSM frameworks

Active Directory

Windows/Mac OS

IT asset management

Problem-solving skills

Education

Bachelor’s Degree in Information Technology or related field

Tools

SCCM

MDM solutions

Job description

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities

• IT Asset & Lifecycle Management
• End-to-End Asset Tracking: Manage inventory for all user devices (laptops, desktops, printers, IP telephones), shared devices, and branch-specific hardware. Accountable for all IT assets.
• Procurement & Disposal: Assist in hardware procurement selection and manage secure disposal in compliance with data sanitization standards.
• User & Service Management: Onboarding/Offboarding – IT provisioning for new hires and asset recovery for resignees.
• Shared Services: Oversee printer user management and physical access system, including access rights and usage tracking.
• ITSM & Incident Governance
• Service Desk Excellence: Act as an escalation point for service requests, incidents, and change requests within the ITSM tool.
• Process Management: Assist in managing incidents to ensure minimal business disruption. Periodic review tickets in ITSM.
• Operational Resilience & Compliance: Conduct regular health checks on core IT systems and infrastructure to ensure availability.
• MAS TRM Alignment: Ensure all IT support activities align with MAS Technology Risk Management guidelines, especially endpoint security and access control.
• BCP & DR: Actively participate and support Business Continuity Planning (BCP) and Disaster Recovery (DR) drills, ensuring IT support readiness during contingency scenarios.
• Documentation & Reporting: Maintain/update IT SOPs, prepare monthly performance slides and asset utilization reports for management.
• Ad-hoc Projects: Support IT service management initiatives and transformation projects as assigned.

Requirements

• Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Experience: 5–7 years of experience in IT Support or Operations, preferably within the Banking or Financial Services sector in Singapore.
• Technical Skills: Proficiency in ITSM frameworks (ITIL Certification is a strong plus). Familiarity with Windows/Mac OS, SCCM, Active Directory, end‑point cybersecurity, and MDM solutions. Hands‑on experience with hardware and software troubleshooting.
• Compliance Knowledge: Solid understanding of MAS TRM Guidelines.
• Soft Skills: Ability to work across functional and support cross‑team initiatives to achieve departmental goals. Committed to a high standard of service excellence to all user requests. “Can‑do” attitude with a focus on proactive problem‑solving and operational resilience.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital‑at‑the‑Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.