IT Support Engineer

Unison Consulting Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology consulting firm in Singapore is seeking IT support personnel to provide technical onsite support and offsite standby service. Responsibilities include troubleshooting desktops and ensuring efficient service delivery. Candidates should possess strong desktop support experience and good communication skills.

Qualifications

• Experience in administration and support of Desktop support.
• Good communication skills.
• Familiarity with the end-user computing environment and desktop support workflow.
• Able to perform basic network troubleshooting.
• Good understanding of Active Directory and group policy.

Responsibilities

• Provide IT technical onsite support for end user services problems.
• Offsite standby support for emergency incidents after office hours.
• Answer all incoming calls within 10 rings as duty engineer.
• Installation and troubleshooting of desktops, notebooks, and hardware components.
• Reinstallation and troubleshooting of Microsoft Windows and applications.

Skills

Desktop support

Good communication skills

Basic network troubleshooting

Active Directory

Windows Operating System

Job description

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.
• Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
• Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

Qualifications

• Experience in administration and support of Desktop support.
• Candidate needs to possess good communication skills.
• Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.
• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS