IT Support Engineer

Pathlight School; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Pathlight School seeks an energetic IT Support Engineer to enhance their technological environment, ensuring secure and effective IT services. The role includes managing IT & AV assets, providing support and training, and collaborating with teams, contributing to the educational mission for students on the autism spectrum.

Benefits

Competitive remuneration package

Professional development opportunities

Qualifications

• Min. Diploma in Information Technology or related field.
• Min. 2 years of experience in IT support.
• Good written and verbal communication skills in English.

Responsibilities

• Coordinate with vendors for IT & AV equipment installations and maintenance.
• Provide first line support for IT & AV needs.
• Manage IT Hotline and Helpdesk email for urgent support requests.

Skills

Communication

Team Collaboration

Technical Support

User Training

Education

Diploma in Information Technology

Job description

Join us in Transforming Lives Together!

Pathlight School is the first autism-focused school in Singaporeto offer thenational curriculum together with life readiness skills. It caters to students on the autism spectrum with related conditions, aged 7 to 18 years, who are cognitively able to access national curriculum but require additional support such as smaller class sizes, special accommodations and teaching staff trained in autism.

The Information Technology (IT)team provides an enabling, robust and supportive technological environment to empower users guided by principles of accountability, security and privacy.

We are looking for an energetic and passionate technical specialist to help us realise our vision of building the next-gen learning community of empowered future technology leaders and learners. This role value adds through ensuring the organisation possesses a strong and secured network backbone that enhances all IT services needed by the organisation as well as by ensuring a safe and secured IT environment with zero compromises and breeches.

As an IT Support Engineer, your Impact and Contribution includes:

Information Technology (IT) & Audio Visual (AV) Asset Management

• Coordinate with vendors on IT & AV equipment installations, service, maintenance and repairs;

• Maintain IT & AV equipment asset movement (loan and tracking) and administer asset purchases

• Provide IT & AV assistance and user training;

• Execute termly IT & AV preventive and maintenance plan;

• Ensure appropriate monitoring of IT & AV performance and provide recommendation on latest IT & AV product offering for future upgrades.

• Strictly adhere and preserve confidentiality of all IT & AV information;

• Regularly gives status reports across projects and addresses issues as appropriate;

• Complies with school wide policies and procedures.

• Assist in the development of standard operating procedures and policies.

IT Support

• Perform basic educational software, educational portals and application support such as user accounts administration, application updates and upgrades and user training and guides on how to use

• Provides first line support for IT & AV needs on events, trainings and troubleshooting and technical support for classrooms (e.g. AV system, projectors, visualizers, Computers, and all other IT Equipment);

• Manages IT Hotline and Helpdesk email for urgent requests for support

• Any other responsibilities as assigned by Head of Department.

REQUIREMENTS

• Min. Diploma in Information Technology or related field

• Min. 2 years of experience in IT support

• Ability to work in a fast-paced and dynamic work environment

• Good written and verbal communication skills in English

• Able to work independently and collaborate effectively in teams

• Desire to learn about autism and the passion to serve the autism community

BENEFITS

We offer a competitive remuneration package and the professional advantages of a dynamic workplace that enables your professional development and values your contributions.

We seek your understanding that only shortlisted candidates will be notified.

Our organisation is committed to protecting our children and young people from harm. We require all applicants to undergo a comprehensive screening process prior to hire.