IT Support Engineer

MCC ENGINEERING (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

MCC Engineering, a leading firm in Singapore, is seeking an IT Technical Support Specialist to provide comprehensive Level 1 to 3 technical support services. The role involves managing IT systems, configuring devices, and ensuring efficient operation of IT infrastructure, requiring a strong background in computer science and technical troubleshooting.

Qualifications

• Minimum 3–5 years of experience in IT technical support or system administration.
• Proficient in troubleshooting and system maintenance.
• Strong knowledge of Windows Server, Active Directory, DNS, DHCP.

Responsibilities

• Provide remote and on-site IT technical support for users.
• Set up and maintain computers and IT systems.
• Manage IT asset inventory and documentation.

Skills

IT troubleshooting

System setup

Windows Server

Bilingual communication

Education

Diploma or Degree in Computer Science or related field

Tools

Linux OS

VMware

Job description

Job Responsibilities:

· Provide Level 1 to 3 remote and on-site IT technical support, diagnosing and resolving user issues efficiently.

· Set up, configure, and maintain computers, software, and peripherals for new and existing users.

· Manage and maintain IT systems and infrastructure including firewalls, servers, network devices, NAS, CCTV, AV systems, access control systems, and industry-specific applications.

· Coordinate with vendors for IT equipment and software repair, maintenance, and technical support.

· Maintain and update IT asset inventory to ensure accurate tracking of resources.

· Support deployment of IT systems in new projects and contribute to technical solution assessments aligned with business needs.

· Create and update IT documentation and user guides to enhance support efficiency and knowledge sharing.

Job Requirements:

· Diploma or Degree in Computer Science, Computer Engineering, or a related field.

· Minimum 3–5 years of experience in IT technical support or system administration.

· Proficient in IT troubleshooting, system setup, upgrading, and maintenance.

· Strong knowledge of Windows Server and related services such as Active Directory, DNS, GPO, and DHCP.

· Experience with Linux OS, VMware, or DevOps tools is an added advantage.

· Excellent problem-solving skills with a responsible and service-oriented mindset.

· Fluent in both Mandarin and English, with the ability to work effectively in a bilingual environment.

· Familiarity with IT applications in the construction or engineering industry is a plus.