IT Support Engineer

COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Singapore is looking for an AV Support Specialist. The ideal candidate will manage AV setups for meetings and troubleshoot issues. Key requirements include a diploma in IT or related fields, at least 2 years of experience with Mac OSX, and strong customer service skills. This role requires excellent troubleshooting abilities and experience with networking concepts.

Qualifications

• Minimum Diploma in IT, Engineering, or Audio Visual, or equivalent experience.
• At least 2 years’ experience with Mac OSX in an enterprise environment.
• Solid knowledge of Mac and Windows operating systems.

Responsibilities

• Provide AV conferencing support and troubleshoot with technicians.
• Manage critical AV meetings and respond to support requests.
• Support end-user devices including laptops and peripherals.

Skills

Mac OSX troubleshooting

Customer service

Network analysis

Operating systems knowledge

Education

Diploma in IT, Engineering, or Audio Visual

Tools

ServiceNow

Job description

Key Responsibilities

• Provide AV (Audio/Visual) conferencing support and coordinate troubleshooting with on-site technicians.
• Configure, troubleshoot, set up, and maintain AV systems and related equipment.
• Independently manage critical AV meetings, including executive and director-level sessions.
• Respond to ad-hoc AV support requests from senior stakeholders.
• Install, test, and support IP Phones, AV systems, and conference calls.
• Configure iPads for conference room calendar integration.
• Conduct daily device checks of AV equipment at designated locations.
• Support vendors during new AV device installations and onsite troubleshooting.
• Operate AV devices (e.g., Neat Boards, Neat Pads, Neat Bars).
• Support end-user computing devices (desktops, laptops, Apple devices, tablets, thin clients, mobile devices, peripherals).
• Manage stockroom of peripherals and laptops, including quarterly audits and disposal as directed.
• Provide customer support at Tech Lounge, prioritizing and resolving inquiries.
• Install new programs, manage updates, and provide technical support.
• Provide hands-on support for network, server, and conferencing teams.
• Install, maintain, and troubleshoot client software and hardware onsite or remotely.
• Troubleshoot and resolve tickets within agreed service levels (SLAs).
• Assist in developing and documenting process improvements.
• Provide technical support for events, video conferencing, and audio/visual setups.

Requirements

• Minimum Diploma in IT, Engineering, or Audio Visual, or equivalent experience.
• At least 2 years’ experience with Mac OSX in an enterprise environment, including installation and troubleshooting.
• Solid knowledge of Mac and Windows operating systems and latest technologies.
• Experience with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) is preferred.
• Experience with ticketing systems (e.g., ServiceNow).
• Excellent analytical and customer service skills.
• Commitment to continuous learning and skills development.