IT Support/Desktop Engineer

NCS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology services firm is hiring for a desktop support position in Singapore. The role involves addressing IT issues, performing troubleshooting, and managing user accounts while ensuring compliance with operational standards. Ideal candidates are independent, resourceful, and possess relevant qualifications such as a Higher Nitec or diploma in Computer/Electronic Engineering.

Qualifications

• Minimum Higher Nitec or Diploma in Computer/Electronic Engineering.
• Preferably with 1+ years of related experience.
• Independent and results-oriented with a 'can-do' attitude.

Responsibilities

• Provide prompt assistance to customers on a range of IT topics.
• Perform troubleshooting for client-related issues.
• Manage user accounts and perform local server administration.

Skills

Troubleshooting

Client Management

Asset Management

User Account Management

Computer Literacy

Network Knowledge

Education

Higher Nitec, Diploma in Computer/Electronic Engineering

Tools

MS Office

Job description

We are conducting walk-in interviews on 19 June, Thursday from 9am-6pm at NCS Hub, Blk A level 1 at 5 Ang Mo Kio Street 62, Singapore 569141 (enter via Main Entrance)

Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports.

Qualifications

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage.
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude
  

Additional Information

• Required to perform ICT Equipment Support such as troubleshooting, resolving ICT equipment incidents, setting up equipment.
• Carry out routine and operational scheduled work.
• Conduct annual physical stock takes for ICT equipment.