IT Support and Infrastructure Engineer

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in Singapore is seeking an IT Support Specialist to provide comprehensive IT support to employees. The role involves troubleshooting hardware and software issues, maintaining IT equipment, and managing network infrastructure. Candidates should possess over 3 years of IT support experience, relevant certifications (like ITIL and CCNA), and strong problem-solving skills.

Qualifications

• Have more than 3 years of IT support experience in a multi-device environment.
• Have knowledge of server operation and maintenance (Windows/Linux).
• Excellent problem-solving skills.

Responsibilities

• Provide daily IT support to employees by troubleshooting hardware/software issues.
• Maintain office IT equipment including computers and printers.
• Monitor and maintain local infrastructure like servers and cloud resources.

Skills

Problem-solving skills

ITIL knowledge

Windows and Mac operating systems

Office and Office 365 familiarity

Server operation and maintenance

Azure/AWS cloud services understanding

Education

ITIL certification

PMP certification

CCNA certification

Job description

Salary: Basic $5,000 - $5,500

Time: Monday - Friday (9am to 6pm)

Location: Beach Road

Responsibilities:

• End-userSupport, OperationandMaintenance.

• Provide daily IT support to employees (such as troubleshooting hardware/software issues, debugging audio and video equipment for meetings/events, etc.).

• Maintain office IT equipment (computers, printers, IP phones, video conferencing systems, etc.).

• Network and Infrastructure Management.

• Monitor and maintain local infrastructure: the low-voltage electrical equipment room in the office (switches, firewalls, etc.), local servers, and AWS cloud resources.

• Perform tasks required by the Group's Information Technology Department, such as regular system updates, backups, and security audits, and cooperate with providing IT-related information required by the Monetary Authority of Singapore (MAS).

Requirements:

• Have more than 3 years of IT support experience in a multi-device environment, be familiar with operating systems such as Windows and Mac, be familiar with Office and Office 365, be familiar with computer hardware, and be proficient in using and troubleshooting various meeting software and printers.

• Familiar with ITIL.

• Have an understanding of enterprise-level network architecture.

• Have knowledge of server operation and maintenance (Windows/Linux).

• Have an understanding of Azure/AWS cloud services (EC2, S3, IAM).

• Have excellent problem-solving skills.

• Able to explain technical concepts to ordinary users in non-technical language.

• Have certification qualifications such as ITIL, PMP, CCNA, etc.

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd |EA License No.:12C6253

Lon Kei Hin |EA PersonnelNo.:R23116368