IT Support and Implementation specialist

Panther Nails; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in the personal care industry is seeking an IT Support and Implementation Specialist to manage software implementation and provide client support. The role offers career growth opportunities, a collaborative team environment, and competitive salary, focusing on technical support and system management.

Benefits

Cell phone reimbursement

Health insurance

Qualifications

• Strong troubleshooting skills for hardware and software issues.
• Ability to manage multiple projects independently.
• Familiarity with support ticketing systems and remote troubleshooting tools.

Responsibilities

• Lead on-site and remote installation and configuration of software for clients.
• Provide hands-on support, troubleshoot and resolve technical issues.
• Record client interactions, issues, and resolutions.

Skills

Troubleshooting

Project Management

Communication

Interpersonal Skills

Cloud Solutions Knowledge

Job description

IT Support and Implementation Specialist

• Key Responsibilities:

1. Implementation: Lead on-site and remote installation and configuration of software for clients. Manage the end-to-end implementation process, from client onboarding to successful deployment of IT solutions. Ensure proper setup of systems, devices, and security protocols. Coordinate with clients for training sessions and provide post-implementation support.
2. IT Support (On-site & Remote): Provide hands-on support at client locations, troubleshoot and resolve technical issues, respond to support requests, and maintain detailed logs. Act as the primary contact for clients, ensuring timely resolution and high customer satisfaction. Conduct follow-ups to address ongoing issues.
3. Documentation and Reporting: Record client interactions, issues, and resolutions. Prepare reports for internal and client use.

• Skills:

• Strong troubleshooting skills for hardware and software issues.
• Ability to manage multiple projects independently.
• Familiarity with support ticketing systems and remote troubleshooting tools.
• Excellent communication and interpersonal skills.
• Basic understanding of cloud solutions, server management, and networking protocols.

What We Offer: Competitive salary, benefits, career growth opportunities, and a collaborative team environment.

Job Types: Full-time, Permanent, Fresher, Internship

Benefits: Cell phone reimbursement, Health insurance

Shift: Day shift

Work Location: In person