IT Support and Customer Service

WEILBACH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading maritime services company in Singapore is seeking an IT Support professional to assist with software and customer service. Key responsibilities include handling customer queries, processing orders, and providing support in a dynamic team. Ideal candidates will have 3+ years of experience in software support and be fluent in English. Join an international team and contribute to enhancing the shipping industry.

Benefits

Opportunity to visit and collaborate with customers

Participation in industry fairs

Relevant training and courses

Qualifications

• Minimum 3 years of relevant software support experience.
• Good knowledge of software usage.
• Maritime knowledge is a benefit but not a requirement.

Responsibilities

• Fulfilling customer’s queries and software support requests via ticket system.
• Handling B2B phone calls from customers.
• Processing digital orders.
• Planning of shipments internationally.
• Cooperate with subsidiaries for customer service.

Skills

Software support

Customer service

Attention to detail

Flexibility

Geographical knowledge

Fluent English

Mandarin

Education

Relevant IT education

Job description

This position is open to Singapore Citizens and PR only.

Would you like to join an international team within the shipping business?

We are looking for a highly motivated IT Support with a passion for software and customer service to join our local office in Singapore. Cooperating closely with all departments, you will be assisting commercial vessels with our products, which make international shipping safer and more efficient.

Your main responsibilities will include

• Fulfilling customer’s queries and software support requests via our ticket system.
• Handling B2B phone calls from customers.
• Processing digital orders.
• Planning of shipments internationally.
• Cooperate with our subsidiaries to deliver good service to our customers.
• Sales support and general invoicing.
• Take part in 24/7 support coverage world wide.
• Developing and improving end user support material.
• Ad hoc tasks within the responsibility of the Operations Department.
• Working hours 8 am to 4 pm during Monday to Friday and one Saturday (9AM - 10 PM) on a six-week duty-roster

What we offer:

- An opportunity to visit and collaborate closely with customers

- Take part in relevant industry fairs

- Play a role in Weilbach’s growth strategy

- Run with continuous improvement projects

- Relevant training and courses

- Becoming a part of an international company in a dynamic industry

We expect that you

• Have a relevant IT education or documented experience with software support.
• Have a good knowledge of software usage.
• Minimum 3 years of relevant software support experience.
• Have good geographical knowledge, because of our route reviewing activities.
• Speak and write English fluently. Mandarin would be a benefit, but not a requirement.

Your personal skills are really important, so we expect that you are

• Structured, pay attention to details, and are able to prioritize your tasks.
• Flexible and service minded.
• Able to cooperate in an international team.
• Willing to learn and develop in an industry that is digitalizing rapidly.
• Self-starter and can work independently.

Maritime knowledge is a benefit but not a requirement for this position.

For any questions related to this role, please reach out to Tiffany Phua at [e-mail]