IT Support Analyst (Singapore Based)

Kwanii; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology services company in Singapore is seeking an experienced IT Support Analyst to provide exceptional technical support. Responsibilities include troubleshooting issues in Microsoft Windows and Office 365, assisting users, and maintaining IT infrastructure. Ideal candidates will have 3–5 years of experience and possess strong communication skills. This full-time role requires onsite presence in Singapore.

Qualifications

• Citizen of Singapore required.
• 3–5 years of IT support experience in relevant environments.
• Experience in troubleshooting hardware, software, and peripheral devices.

Responsibilities

• Serve as the first point of contact for technical support.
• Diagnose and resolve hardware, software, and network issues.
• Provide support for Microsoft Windows and Office 365 environments.
• Log and track issues through a helpdesk ticketing system.
• Support and maintain IT infrastructure.

Skills

Strong verbal and written English communication skills

Problem-solving skills

Multitasking ability

Organizational skills

Customer-first mindset

Education

Bachelor’s degree in IT, Computer Science, Computer Engineering, or equivalent

Tools

Microsoft Windows

Office 365

Microsoft Intune

Active Directory

Helpdesk ticketing systems

Job description

We’re looking for a capable and well-rounded IT Support Analyst to join our team in Singapore. In this role, you’ll be responsible for delivering exceptional customer service and providing both remote and on-site technical support to ensure smooth day-to-day operations for our client. You’ll troubleshoot and resolve complex issues, support IT infrastructure, and maintain strong working relationships with both internal stakeholders and external vendors.

• Serve as the first point of contact for technical support via phone, email, or chat
• Diagnose and resolve hardware, software, and network issues, escalating complex cases when necessary
• Provide in-depth support for Microsoft Windows and Office 365 environments
• Perform software installations, updates, and account configurations
• Log, track, and resolve issues through a helpdesk ticketing system (e.g., ConnectWise)
• Support and maintain infrastructure, including servers, networks, and connected systems
• Act as an escalation point for junior IT Support Coordinators and Technicians
• Collaborate with third-party vendors, suppliers, and service providers to resolve issues
• Maintain detailed documentation for incidents, service requests, and resolutions
• Monitor ticket queues and ensure compliance with SLAs
• Uphold confidentiality standards and protect company/client data
• Stay current with emerging technologies and invest in your ongoing professional development

Essential Skills and Experience

Must-haves:

• Singapore Citizen
• 3–5 years of IT support experience in Microsoft Windows and Office 365 environments
• Strong verbal and written English communication skills — able to explain technical issues to non-technical users
• Proficient with Microsoft Intune (app deployment, device compliance, enrolment troubleshooting)
• Hands-on experience with troubleshooting hardware, software, and peripheral devices
• Skilled in Active Directory user and group administration, Exchange, and Office 365
• Familiarity with helpdesk ticketing systems and remote support tools
• Excellent problem-solving, multitasking, and organisational skills
• A strong customer-first mindset with a focus on delivering great user experiences

Nice-to-haves:

• Bachelor’s degree in IT, Computer Science, Computer Engineering, or equivalent
• Experience working in or with a Managed Services Provider (MSP)
• Knowledge of server and network systems
• ITIL or similar service management certification
• Cisco or Meraki certification, or relevant hands-on experience
• Familiarity with Zoom and HubSpot configuration and administration
• Exposure to virtualisation technologies (e.g., VMware, Hyper-V)

Job Type

• Onsite (Singapore-based only)
• Full-time
• Mid-level to Senior-level