IT Support Analyst (6 mths renewable contract, Town, up to $4500)

People Profilers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A multinational company in Singapore is seeking an IT Support Analyst for a contract role involving both 1st and 2nd level technical support. Candidates should have a degree in Information Technology and experience with Active Directory. The position offers competitive remuneration and requires strong problem-solving skills in a fast-paced environment.

Benefits

Comprehensive range of benefits

Competitive remuneration package

Qualifications

• University Degree in Information Technology or an equivalent qualification.
• Experience in admin and maintenance of resources in Active Directory.
• Flexible and adaptable, able to re-prioritise and organise effectively.

Responsibilities

• Provide 1st and 2nd level support for technical issues.
• Administer accounts and resources through Active Directory.
• Setup and maintain end user devices and applications.

Skills

Active Directory management

Windows operating systems

Microsoft Office 365

Zoom conferencing

Network support

Education

University Degree in Information Technology

Job description

IT Support Analyst (6 mths renewable contract, Town, up to $4500)

Job Description:

• MNC in Town
• Contract with full benefits and completion bonus

Responsibilities

• 1st and 2nd level support, prioritisation and resolution, working with our local and regional Technology teams
• Ensure that technical support requests are recorded and tracked giving a clear view of progress to delivery.
• Conduct post issue reviews to ensure that goals have been achieved, recording lessons learnt for future activities.
• Setup, configuration, patching and maintenance of end user devices and applications.
• Administration of accounts and resources through Active Directory.
• Assistance in computer room facilities administration, vendor co-ordination, maintenance and escalation support.
• Routine work for systems administration, procurement, operational jobs, backups and health checks.
• Provide application support (including MS Office365) for PCs and laptops used both in the office and remotely.
• Support of project management and system implementations.
• Incident support / escalation and change management process management.
• Provide technical support/training for all technology equipment (PCs, Macs, Print, Video Conference).
• Escalate issues as appropriate following internal service management processes.
• Look to continuously improve the service that can be offered to the customer and promote a culture of excellence and best practice
• Direct liaison with vendors and management of the purchasing and supply life cycle.
• Perform physical cable patching and inventory management

Requirements:

• University Degree in Information Technology or an equivalent qualification, MCP and MCSE highly regarded. ITIL foundation is preferred.
• Able to work independently or in a team environment and take responsibility for completion of duties.
• Ability to work under pressure, often co-ordinating multiple urgent tasks at once, whilst being able to update users as to the status of their requests. Flexible and adaptable, able to re-prioritise and organise effectively.
• Flexible and positive attitude towards working hours and role responsibilities
• Experience in admin and maintenance of resources in Active Directory.
• Experience managing file server, print server, DB server in Active Directory environment.
• Good knowledge of Zoom conferencing / Microsoft Office 365 products / operating systems and Apple Mac OS/iOS Skills.
• Good knowledge of Network / Virtual Desktop / Desktop / Notebook and PC build support.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623