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A leading global materials company in Singapore is seeking an IT Support individual to provide first-level troubleshooting and support for IT hardware and devices. Ideal for fresh graduates keen to develop their career in IT support. Responsibilities include managing ticket resolutions and liaising with vendors. A diploma in Information Technology or related fields is required, along with a solid understanding of IT systems.
We are looking for a proactive and motivated individual to join our team as an IT Support. This is an excellent opportunity for fresh graduates or individuals looking to start their career in IT support role!
Responsibilities
Perform first level support to troubleshoot & solve technical problems.
Take ownership of all problems reported to the help desk.
Provide day-to-day support of IT computing devices and troubleshooting.
Interface with other maintenance vendors (eg. Dell, Fortinet, Microsoft, etc) for problem reporting.
Escalations of problems to second level as per work instructions.
Perform IT project rollout as planned including new PC purchase, receiving, move & change.
To be responsible for accurate record keeping, tracking and processing of the documents related to IT.
Setup new PC, Mobile, printer for new hire.
Requirements
Minimum Diploma in Information Technology, Computer Science, or related fields.
Good understanding of IT hardware and networking.
Hands-on experience in IT field works.
Good analytical and problem-solving abilities with a customer-focused attitude.
Able to work independently, and work as part of a team.
Thank you for your application and we regret that only shortlisted candidates will be notified.