IT Support

Frontier Force Technology Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading technology firm in Singapore seeks an IT Support Specialist to provide first-level technical assistance with a focus on outstanding customer service. This role involves troubleshooting IT issues, supporting AV systems during meetings, and managing IT assets. Ideal candidates will have experience in technical support and a knack for customer interaction.

Qualifications

• Experience in providing first-level IT support.
• Strong customer service and communication skills.

Responsibilities

• Provide first-level IT support via various channels.
• Support setup and troubleshooting of AV systems for meetings.
• Log support activities accurately in the ticketing system.

Skills

Customer Service

Troubleshooting

Technical Support

Communication

Job description

To provide end-user technical support with a strong emphasis on customer service, ensuring timely resolution of IT-related issues. The role also involves assisting in the setup, maintenance, and troubleshooting of audio and video (AV) systems used in meetings, presentations, and events.

• Provide first-level IT support to end-users via in-person, phone, or email.

• Deliver excellent customer service by resolving technical issues promptly and professionally.

• Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.

• Set up and support audio and video equipment for meetings and events.

• Assist in operating and maintaining AV systems, including projectors, microphones, and video conferencing tools

• Manage IT asset issuance, tracking, and documentation.

• Log all support activities in the ticketing system with accurate records.

• Collaborate with IT team members and participate in user training or onboarding support.