IT Support

KINGSFORCE MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in the Marine industry is seeking an IT Support Technician to provide technical support to end-users. This role involves troubleshooting hardware and software issues and managing user accounts in Microsoft 365. The ideal candidate has a diploma or degree in IT, strong troubleshooting skills, and practical experience with SCCM. Company transport is provided for selected MRT stations, and the job offers a five-day work week.

Qualifications

• Proven experience in IT support or system administration.
• Practical experience with Microsoft 365 administration.
• Strong troubleshooting skills across hardware, software, and networking.

Responsibilities

• Provide first-level technical support to end-users.
• Manage support requests and troubleshooting.
• Conduct regular system checks and maintain IT documentation.

Skills

Troubleshooting

IT Helpdesk

Microsoft 365 Administration

System Center Configuration Manager (SCCM)

Education

Diploma or Bachelor's in Information Technology

Computer Science or related field

Job description

About our client: Our client is an EPC contractor in the Marine industry.

About the role:

• Provide first-level technical support to end-users via email, phone, or in person, ensuring timely and professional issue resolution.
• Manage and resolve support requests using a helpdesk/ticketing system; ensure accurate logging and timely escalation when required.
• Troubleshoot hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
• Monitor user activities, permissions, security alerts, and licensing within the Microsoft 365 environment.
• Utilize System Center Configuration Manager (SCCM) to deploy software, manage updates, perform patch management, and ensure device compliance.
• Handle user account lifecycle including creation, modification, and deactivation across various systems including Azure AD and M365.
• Prepare IT equipment and user credentials for new hires; conduct IT induction sessions; ensure secure return and deactivation of IT assets for offboarding.
• Develop and deliver basic IT and cybersecurity training sessions to improve user awareness and digital hygiene.
• Conduct regular system checks, backups, updates, and monitor IT infrastructure to maintain system health and security.
Maintain accurate and up-to-date IT documentation including asset inventory, configuration records, procedures, and troubleshooting guides

About you:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• Proven experience in IT support or system administration
• Practical experience with Microsoft 365 administration and monitoring
• Proficiency in using SCCM for software deployment and system management
• Familiarity with IT helpdesk and ticketing systems
• Strong troubleshooting skills across hardware, software, and networking issues

Other information:

• Work location: West (company transport is provided in selected MRT stations)
• Working days: 5 days

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508