IT SUPPORT

SEAGULL MARINE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading company in maritime technology seeks a Technical Support professional to assist with software, hardware, and network issues. You will provide both remote and on-site support, set up and maintain IT equipment, and ensure compliance with security protocols. The ideal candidate should have a strong troubleshooting background and effective communication skills to train users on various applications.

Qualifications

• Experience in technical support for hardware and software.
• Familiarity with network systems and troubleshooting.
• Ability to document procedures and user training materials.

Responsibilities

• Provide first-line support for software, hardware, and network issues.
• Set up and install new hardware and configure software.
• Perform routine checks and apply updates for system maintenance.

Skills

Troubleshooting

Technical Documentation

Network Monitoring

User Training

Hardware Installation

Software Configuration

Job description

1. Technical Support

• Provide first-line support for software, hardware, and network issues.
• Respond to and resolve support tickets or service requests.
• Offer remote and on-site technical assistance to users.

2. Installation and Configuration

• Set up and install new hardware (e.g., desktops, laptops, printers).
• Configure software and operating systems on new devices.
• Assist with onboarding by setting up user accounts, emails, and permissions.

3. Maintenance and Monitoring

• Perform routine system checks and preventive maintenance.
• Monitor network performance and computer systems for issues.
• Apply updates, patches, and security fixes to software and operating systems.

4. Troubleshooting

• Diagnose and fix hardware or software faults.
• Investigate network connectivity problems.
• Escalate complex issues to higher-level support or specialized teams.

5. User Training and Documentation

• Provide basic training to users on software applications and system use.
• Document issues, resolutions, and troubleshooting steps for future reference.
• Create user guides and technical manuals when necessary.

6. Security and Compliance

• Ensure compliance with IT policies and data security protocols.
• Support antivirus and firewall implementation and updates.
• Help enforce proper usage of IT resources.

7. Asset Management

• Track and manage inventory of IT equipment.
• Assist in the procurement and disposal of IT assets.