IT SUPPORT

SEAGULL MARINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology support company in Singapore is seeking a Technical Support professional to provide first-line IT support, assist with installations, and ensure system security. Responsibilities include troubleshooting hardware and software, monitoring network performance, and training users. Candidates should have experience in technical support and knowledge of compliance with IT policies. This role offers an opportunity to work in a dynamic and supportive environment.

Qualifications

• Experience in providing first-line technical support for software and hardware.
• Knowledge of network systems and troubleshooting.
• Ability to create user documentation and guides.

Responsibilities

• Provide first-line support for software, hardware, and network issues.
• Set up and install new hardware and configure software.
• Perform routine system checks and monitor network performance.
• Diagnose and fix hardware or software faults.
• Provide basic training to users and document resolutions.

Job description

1. Technical Support

• Provide first-line support for software, hardware, and network issues.
• Respond to and resolve support tickets or service requests.
• Offer remote and on-site technical assistance to users.

2. Installation and Configuration

• Set up and install new hardware (e.g., desktops, laptops, printers).
• Configure software and operating systems on new devices.
• Assist with onboarding by setting up user accounts, emails, and permissions.

3. Maintenance and Monitoring

• Perform routine system checks and preventive maintenance.
• Monitor network performance and computer systems for issues.
• Apply updates, patches, and security fixes to software and operating systems.

4. Troubleshooting

• Diagnose and fix hardware or software faults.
• Investigate network connectivity problems.
• Escalate complex issues to higher-level support or specialized teams.

5. User Training and Documentation

• Provide basic training to users on software applications and system use.
• Document issues, resolutions, and troubleshooting steps for future reference.
• Create user guides and technical manuals when necessary.

6. Security and Compliance

• Ensure compliance with IT policies and data security protocols.
• Support antivirus and firewall implementation and updates.
• Help enforce proper usage of IT resources.

7. Asset Management

• Track and manage inventory of IT equipment.
• Assist in the procurement and disposal of IT assets.