IT Support

DAISO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A retail company in Singapore is seeking an Entry Level IT Support Specialist to ensure the smooth operation of IT systems across outlets. Responsibilities include troubleshooting technical issues, performing routine system maintenance, and providing hardware/software support. Ideal candidates should have a diploma in a related field and a strong understanding of network and system troubleshooting.

Qualifications

• Diploma or above in a relevant field.
• Strong understanding of computer hardware and software.
• Excellent analytical and problem-solving skills.

Responsibilities

• Perform routine maintenance on cashier systems.
• Provide hardware and software support on-site.
• Identify, troubleshoot, and resolve technical issues.

Skills

System troubleshooting

Analytical skills

Problem-solving

Team collaboration

Education

Diploma in Electronics/Electrical Engineering or related field

Tools

Microsoft Office

Job description

Daiso Singapore is seeking a highly motivated Entry Level IT Support Specialist to join our team. As an IT Support Specialist, you will play a key role in ensuring the smooth operation of our systems, providing on-site technical support, and maintaining the IT infrastructure across our outlets. You will be responsible for troubleshooting, system maintenance, and assisting with new system deployments.

Job Responsibilities:

• System Maintenance & Updates: Perform routine maintenance and system updates on cashier counter systems and office systems to ensure minimal downtime and uninterrupted operations.
• Hardware & Software Support: Provide on-site support for outlet hardware (including cashier systems, servers, and retail systems) and software issues (e.g., Microsoft Office, in-house systems).
• Troubleshooting: Identify, troubleshoot, and resolve issues related to Cashier Counter Systems, CCTV, Networks, PC systems, Servers, and Retail Systems to ensure operational efficiency.
• Vendor Coordination: Liaise with vendors to resolve technical issues and ensure timely resolutions for hardware and software problems.
• IT Asset & Administrative Management: Manage IT assets, including inventory, and handle daily administrative IT tasks to maintain a smooth workflow.
• Installation & Configuration: Install, configure, and test new systems or hardware setups for end users to ensure proper functionality and system integration.
• Security & User Management: Ensure the security settings are maintained for all IT systems (PC, network, cashier counter systems), and manage user accounts and permissions as needed.
• Documentation & Reporting: Maintain accurate documentation for system setups, configurations, procedures, and technical issues for reference and training purposes.
• New System Deployment: Assist the Project Leader with the deployment of new systems or updates, ensuring a smooth transition and user readiness.

Minimum Requirements:

• Diploma or above in Electronics/Electrical Engineering, Computer Science, Information Technology, or a related field.
• Strong understanding of computer hardware, software, networks, and system troubleshooting.
• Excellent analytical and problem-solving skills, with the ability to independently resolve technical issues.
• Ability to work effectively both independently and as part of a team.
• Willingness to travel to various outlets across Singapore for on-site support and maintenance.