IT Support

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a candidate to manage installation, configuration, and operations of client platforms. The ideal applicant should have strong knowledge of Windows 10, with responsibilities including troubleshooting incidents and preparing performance reports. Standby duty is required for this role.

Qualifications

• Experience in managing installation and configuration of client platforms.
• Familiarity with troubleshooting and resolving platform-related incidents.

Responsibilities

• Manage installation, configuration, testing, and operations of client platforms.
• Troubleshoot and resolve client platform-related incidents.
• Monitor and document system configurations.

Skills

Strong knowledge of Windows 10

Job description

Key Responsibilities

• Manage installation, configuration, testing, and operations of client platforms.
• Troubleshoot and resolve client platform-related incidents; provide temporary and/or permanent fixes.
• Handle service requests and provide timely status updates to relevant stakeholders.
• Monitor and document system configurations, ensuring compliance with agreed service levels.
• Participate in client platform implementation and upgrade projects.
• Conduct research and evaluation of new client platform tools.
• Provide systems-related technical advice to customers or project teams.
• Manage client platform systems, including changes via the formal change request process.
• Prepare and deliver regular status and performance reports.
• Perform pre-sales support tasks related to client platforms.
• Gather and analyze infrastructure requirements to support business/application needs.
• Establish and maintain facility management standards and best practices.

Mandatory Skills

• Strong knowledge of Windows 10.

Preferred Skills

• Familiarity with Windows 11.

Other Requirements

• Standby Duty: Required (24 x 7).
• Shift Work: Not required.