IT Specialist

CAMBIASO RISSO ASIA PTE. LTD.; Singapore; On-site; SGD 52,000 - 76,000; Full time

Benefits offered by this job

Career development

Collaborative culture

Medical insurance

5-day work week

Flexible work

Bonus opportunities

Job summary

CAMBIASO RISSO ASIA PTE. LTD. is seeking an IT Specialist to support IT services across Singapore and the Asia region, acting as the first point of contact for technical issues and user requests. You will diagnose problems, guide users, and collaborate with regional and global IT teams.

You will maintain end-user devices, assist with IT administration and documentation, and help implement technology initiatives to improve efficiency and user experience.

Qualifications

• Knowledge of IT, information systems or related discipline.
• Ability to provide first-line technical support and troubleshoot hardware, software, network, and user-related issues in a professional manner.
• Understanding of IT operations, end-user computing, system administration, and technology support processes.
• Familiarity with Microsoft 365, Windows operating systems and common business applications.
• Ability to learn and adapt to new technologies in a fast-paced environment.
• Strong analytical and problem-solving skills for root-cause analysis.
• Effective communication and interpersonal skills with users of varying proficiency.
• Maintain accurate technical documentation and follow procedures.
• Exposure to IT operations or digital transformation projects is advantageous.
• Interest in AI, automation, cybersecurity and digital workplace solutions.

Responsibilities

• Provide first-line technical support for hardware, software, connectivity, and user accounts.
• Apply troubleshooting to maintain availability, reliability, and performance of IT systems.
• Manage and prioritise helpdesk requests, with escalation when needed.
• Support IT asset management: procurement, deployment, inventory, licensing, retirement.
• Maintain up-to-date technical documentation and SOPs.
• Monitor system and network performance and perform routine maintenance.
• Support cybersecurity controls and policies to safeguard assets.
• Collaborate with regional and Group IT teams to uphold standards.
• Contribute to tool implementations, automation, and AI-related projects.
• Analyze and communicate technical information through reports and updates.
• Support continuous learning and adaptation to new technologies.

Skills

Technical troubleshooting

Customer service

Problem solving

Cybersecurity principles

IT service management

End-user computing

Microsoft 365

Communication skills

Documentation

Tools

Microsoft 365

Windows OS

Job description

Responsibilities

As an IT Specialist, you will support the delivery of IT services across Singapore and the Asia region, serving as the first point of contact for technical issues and user requests. Working closely with the Senior IT Specialist and global IT teams, you will diagnose and resolve IT-related issues, maintain end-user devices and systems, support IT administration and documentation, and assist with the implementation of technology initiatives that enhance operational efficiency and user experience.

Primary responsibilities include, but are not limited to:

• Provide first-line technical support by diagnosing and resolving hardware, software, connectivity, and user account issues in a timely and customer-focused manner.
• Apply technical troubleshooting and problem-solving skills to maintain the availability, reliability, and performance of IT systems and end-user technologies.
• Manage and prioritise support requests through the helpdesk process, ensuring effective issue tracking, resolution, and escalation where required.
• Demonstrate knowledge of IT asset management practices by supporting the procurement, deployment, inventory tracking, licensing, and retirement of IT equipment and software.
• Maintain accurate and up-to-date technical documentation, including standard operating procedures, asset records, user guides, and knowledge base articles.
• Monitor system and network performance, perform routine maintenance activities, and identify opportunities to improveoperational efficiency and user experience.
• Support the implementation and adherence to cybersecurity controls, policies, and best practices to safeguard company systems, data, and technology assets.
• Collaborate effectively with regional stakeholders and the Group IT team in Italy to support technology standards, system administration activities, and the delivery of IT services.
• Contribute to technology enhancement initiatives by supporting the implementation of new tools, process improvements, automation solutions, and AI-related projects.
• Analyse and communicate technical information through reports, documentation, and updates to support informed decision-making and operational planning.
• Demonstrate adaptability and a continuous learning mindset by supporting new technologies, business requirements, and ad hoc IT initiatives as required.

Education & Experience

The ideal candidate will demonstrate the following qualifications, skills, and capabilities:

• Knowledge of Information Technology, Information Systems, Computer Science, or a related discipline, acquired through formal education, professional training, or relevant practical experience.
• Ability to provide first-line technical support and troubleshoot hardware, software, network, and user-related issues in a professional and customer-focused manner.
• Understanding of IT operations, end-user computing, system administration, and technology support processes.
• Familiarity with Microsoft 365, Windows operating systems, network connectivity, and common business applications.
• Ability to learn and adapt to new technologies, systems, and business requirements in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and recommend practical solutions.
• Effective communication and interpersonal skills, with the ability to support users with varying levels of technical proficiency.
• Ability to maintain accurate technical documentation, follow established procedures, and manage multiple priorities effectively.
• Exposure to IT operations, digital transformation initiatives, automation, or technology-related projects through employment, internships, academic projects, or extracurricular activities will be advantageous.
• Interest in emerging technologies, including AI, automation, cybersecurity, and digital workplace solutions.
• Demonstrated willingness to learn, collaborate, and contribute to continuous improvement initiatives within a regional and global IT environment.

Skills & Competencies

• Demonstrates strong technical troubleshooting skills, with the ability to diagnose, prioritise, and resolve hardware, software, system, and connectivity issues in a structured and timely manner.
• Applies customer service and communication skills effectively when supporting users with varying levels of technical proficiency.
• Uses analytical thinking and problem-solving capabilities to investigate technical issues, identify root causes, and recommend practical solutions.
• Demonstrates knowledge of IT service management principles, including incident management, request fulfilment, asset management, and documentation practices.
• Applies a sound understanding of cybersecurity principles and best practices, with the ability to recognise potential security risks and escalate incidents appropriately.
• Demonstrates familiarity with end-user computing,Microsoft 365 applications, device management, system administration, and infrastructure support within a business environment.
• Collaborates effectively with local and global stakeholders, building productive working relationships across functions,locations, and cultures.
• Organises and manages work effectively, with strong attention to detail, accountability, and the ability to prioritise competing tasks in a fast-paced environment.
• Shows curiosity and adaptability when learning new technologies, systems, and ways of working, with a keen interest in digital transformation, automation, and AI-enabled solutions.
• Demonstrates initiative and a continuous improvement mindset by identifying opportunities to enhance IT services, user experience, operational efficiency, and technology adoption.
• Maintains accurate technical documentation and communicates technical concepts clearly and professionally to both technical and non-technical audiences.

What We Offer

• Career development opportunities within the brokingand marine insurance sector.
• Inclusive, supportive, and collaborative workplaceculture where every team member is valued.
• Comprehensive employee benefits, including medical insurance, wellness initiatives, and annual leave.
• A five‑day work week.
• Flexible work arrangements.
• Performance-based bonus and career development opportunities.

Equal Opportunity Statement

Cambiaso Risso is an Equal Opportunity Employer committed to diversity and inclusion.