IT Services Manager

AUTO & GENERAL (SEA) SERVICES PTE. LIMITED; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading IT services firm in Singapore is seeking an experienced IT Manager to oversee IT services management, coordinate project delivery, and ensure effective management of cloud resources and vendor contracts. The ideal candidate has a relevant degree, extensive experience in Azure Cloud and ITSM tools, and strong skills in project management and cost optimization. This role focuses on enhancing IT infrastructure and performance management while leading internal and external teams.

Qualifications

• 5 years of experience in managed server environments, either cloud or on-prem.
• 2-3 years managing Microsoft 365 Cloud Suite and Kubernetes.
• 3-5 years experience in Azure Cloud and Endpoint Device Management.

Responsibilities

• Manage IT Services Management reports including SLA and Change Management.
• Coordinate IT project delivery with teams and end users.
• Oversee patching management for infrastructure systems.

Skills

ITIL or similar certification

Experience on ITSM tools like Zoho ServiceDesk Plus

Agile project management

Proficiency in PowerShell

Basic knowledge of TCP/IP networking

Education

Degree or Diploma in Computer Science, Information Technology

Tools

Microsoft 365 Cloud Suite

JIRA

Confluence

Azure CLI

Job description

Responsibilities

• IT Services Management Report, such as SLA, Change Management, Inventory, IT Contracts, Workflow
• IT project management, coordinate with IT team, project management team and end user for delivery IT projects
• Patching management, management internal team and external vendor to ensure IT infrastructure and system are patching within agreed cycle.
• Capacity and performance management for Infrastructure related system
• Cost Management, monitor, optimize and report cloud subscription and cost projection for future growth.
• Manage IT vendor for purchase, contract and services delivery

Requirements

• Degree or Diploma in Computer Science, Information Technology, or related discipline
• ITIL or similar certification. Microsoft Certificate: Azure Associate, Azure Solutions Architect or above
• Relevant certifications (e.g., CISSP, GIAC) are a plus
• Service Delivery Management with experience on Zoho ServiceDesk Plus or similar ITSM tools
• Project Management with experience on Agile and JIRA, Confluence tools
• Experience of IT budget forecast and expense tracking
• 5 years of experience on managed server on cloud or on-prem environment
• 2-3 years of experience on managing Microsoft 365 Cloud Suite, and Kubernetes or Azure Kubernetes Services
• 3-5 years of experience on Azure Cloud environment, and Endpoint Device Management
• Experience to work with DevOps/automation team Infrastructure automation requirement
• Basic knowledge of TCP/IP networking
• Proficiency in PowerShell and familiarity with Azure CLI