IT Service Manager

ASCENTIAA SECURITY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that merges technology with security innovation. As a key player in IT service management, you will lead the planning and delivery of essential IT services, ensuring compliance with industry standards and driving cybersecurity strategies. This role offers a collaborative environment where you can grow and develop your skills while contributing to the forefront of security innovation in Singapore. If you're passionate about technology and security, this opportunity is perfect for you.

Benefits

Collaborative team environment

Opportunities for growth and development

Qualifications

• 2-3 years of experience in IT service management, ideally in security.
• Familiarity with surveillance systems and cybersecurity tools.

Responsibilities

• Lead planning and maintenance of IT services including networks and security.
• Drive cybersecurity strategy and monitor threats.

Skills

IT Service Management

Cybersecurity Strategy

Problem-Solving Skills

Communication Skills

Leadership Skills

Education

Degree/Diploma in Information Technology

Degree/Diploma in Computer Science

Tools

CCTV Systems

Access Control Systems

VMS Platforms

Firewall

EDR

SIEM

Job description

Key Responsibilities:

• Lead the planning, delivery, and maintenance of IT services including networks, servers, and security systems.
• Manage and support the implementation of security technologies such as CCTV systems, access control, VMS, and real-time monitoring tools.
• Ensure IT compliance with industry standards such as ISO 27001, PDPA, and relevant local regulations.
• Drive cybersecurity strategy, monitor threats, conduct vulnerability assessments, and respond to incidents.
• Oversee IT asset management and lifecycle planning.
• Manage vendor relationships and service level agreements (SLAs).
• Collaborate with operations and surveillance teams to ensure seamless technology integration.
• Provide IT support and training to internal staff, especially frontline security personnel using tech-enabled systems.

Requirements:

• Degree/Diploma in Information Technology, Computer Science, or a related field.
• Minimum 2-3 years of experience in IT service management, ideally in a security, facilities management, or operations-heavy environment. Experience in a security agency is a bonus!
• Familiarity with surveillance systems, remote access control, and cybersecurity tools (e.g., firewall, EDR, SIEM).
• Strong understanding of ITIL or similar frameworks.
• Good problem-solving, communication, and leadership skills.

Bonus Points:

• Experience with VMS platforms, IP-based CCTV, and IoT devices.
• IT certifications (e.g., ITIL, CompTIA Security+, CISSP).
• Previous experience in a security agency is a plus.

Why Join Us?

• Work with a dynamic and essential industry that merges manpower and technology.
• Be at the forefront of security innovation in Singapore.
• Collaborative team environment with opportunities for growth and development.