IT Service Engineer

AZ DIGITAL PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A local tech SME in Singapore is seeking an IT Service Engineer to join their tech support team. Responsibilities include providing support for POS systems, troubleshooting, and training end-users. The ideal candidate should have basic IT knowledge, a customer-oriented approach, and a willingness to learn. A driving license is a plus but not mandatory. This role offers opportunities for growth in a friendly and supportive environment.

Qualifications

• Good attitude and willingness to learn on the job.
• Ability to work independently and as part of a team.
• Basic IT knowledge, proficiency in troubleshooting and problem solving.
• Customer-oriented with a commitment to delivering exceptional service.
• Willing to commute to different locations.

Responsibilities

• Installing hardware and software systems including configuration.
• Provide hardware and software support and troubleshooting.
• Train end users on effective use of hardware and software.
• Perform on-site/in-house troubleshooting.
• Configure computer networks.

Skills

Good attitude and willingness to learn

Ability to work independently and as part of a team

Basic IT knowledge and troubleshooting

Customer-oriented

Tools

POS Systems

Computer Hardware

Computer Networks

Job description

JD for IT Service Engineer

We are a homegrown local tech SME established since 1989, providing integrated Point-Of-Sale (POS) solutions. Over the years, we have established a strong presence with many Retail and F&B clientele base across the island. You would have spotted many of our POS machines and Self Ordering Kiosks, especially among many bubble tea chains in Singapore today!

At AZ Digital, we are a close-knit company. We pride ourselves on our friendly, down-to-earth working environment. You'll be joining a team where everyone knows each other, with a relatively flat hierarchy. You will be expected to take ownership of your work, and notice gradually that every individual contribution is valuable and makes an impact here.

We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Job Summary

We are looking for talented individual to join our AZ Tech Support team. Our IT Service Engineer will be responsible to assist our clients with issues encountered in their day-to-day POS operations at their respective outlets. This could range from tele-support, remote support and on-site support. The ideal candidate should have excellent communication skills, and a strong customer-focused approach.

If you're already familiar or interested with the F&B or retail sector, not afraid to learn, willing to be stretched and learn new skillsets — come join us!

Key Responsibilities

• Installing hardware and software systems: This involves setting up and configuring computer hardware and software, ensuring they function correctly.
• Provide hardware and software support: You would be responsible for helping end-users with any issue related to hardware or software, troubleshooting problems, and providing solutions.
• Provide training to end users: Part of your role may involve training end-users on how to use hardware and software effectively.
• On-site/in-house troubleshooting.
• Configuring computer networks.
• Assist in customers’ menu drafting and system setup.
• Coordinating support team’s schedule.
• Ad-hoc duties as assigned.

Qualifications and Skills:

• Good attitude and willingness to learn on the job.
• Ability to work independently and as part of a team.
• Basic IT knowledge, proficiency in troubleshooting and problem solving.
• Customer-oriented with a commitment to delivering exceptional service.
• Travel requirements: The job requires travelling island-wade, so you must be willing to commute to different locations. Having class 3 driving licence is a plus.
• Experience in repair/installation of POS/Kiosk systems: while not mandatory, having experience in this area is considered an asset.