IT Service Desk Officer, Shift Hours, Up to $3000, East

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company is seeking a Technical Support Specialist to provide First Call Resolution (FCR) at their East location. The successful candidate will have experience in end-user support and be familiar with Microsoft Office 365, handling technical incidents effectively in a fast-paced environment. This position offers a monthly salary up to $3000 and includes staggered shift rotations, presenting a dynamic work schedule.

Qualifications

• Min 1 year End user support experience, Desktop or Technical Service Desk.
• Familiar with Microsoft Office 365.
• Comfortable with staggered and 12-hour shifts.

Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email.
• Perform first level troubleshooting on all reported incidents and escalate as needed.
• Maintain ownership of cases and follow-up until closure.

Skills

Technical Support

Troubleshooting

Customer Service

Microsoft Office 365

Education

Higher Nitec in IT related fields

Job description

Job Details:
Duration: 1 Year (renewable)
Working hours:
1. Initial stage (First 3months)
Monday to Friday: 8.5 hours staggered between 7:30 AM to 7:30 PM
Saturday: 7:30 AM to 2:00 PM, time-off will be arranged to remain 5 days work week
2. 12 Hours Shift Rotation after Initial stage:
Monday to Sunday (5 days work week, weekends & public holidays included)
Day Shift: 7:30 AM – 7:30 PM
Night Shift: 7:30 PM – 7:30 AM
2-day work, 2-day rest rotation.
Shift allowance will be provided accordingly.
Location: East
Salary: up to $3000 *(based on qualification and experience)

Job Scope:
1. Provide First Call Resolution (FCR) technical support via phone and email.
2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level.
4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirements:
Min. Higher Nitec in IT related fields.
Singaporeans Only.
Be familiar with Microsoft Office 365
Min 1 year End user support experience, Desktop or Technical Service Desk.
Must be comfortable with staggered shifts and the transition to 12-hour shift

️Interested applicants → Simply apply below with your resume!

We regret to inform that only shortlisted candidates will be notified!

Thank you!

Ng Shirlyleen (R1769974)
RecruitFirst PteLtd (E.A.13C6342)