IT Service Desk Agent (Up to $3000)

Service Desk Agent
Salary: Up to $3,000 Basic (Depending on Qualifications & Relevant Experience)
Contract Duration: 1-Year Contract (Renewable)
Location: Bedok (Client’s Site)

Kickstart your tech support career or take it to the next level with a dynamic role providing IT support services in a fast-paced, customer-focused environment.

What You'll Be Doing

• Provide first-call resolution (FCR) technical support via phone and email

• Troubleshoot issues related to Microsoft Outlook and other user-reported incidents

• Escalate issues to second-level resolver groups when necessary

• Ensure timely updates to customers and maintain ownership of each case until closure

• Track incident progress, classify and prioritize issues, and provide regular status updates

• Maintain clear communication with users while managing expectations professionally

• Keep detailed and accurate records of all service desk interactions

Who We’re Looking For

• Diploma holders or Degree holders with relevant internship experience are welcome

• Must be confident in basic IT troubleshooting, especially Microsoft Outlook

• Customer service-oriented, with strong communication and problem-solving skills

• Able to commit to required working hours and shift rotations

Working Hours

Initial Schedule (Upon Joining):

• Weekdays (Mon–Fri): 8.5 hours/day (Staggered between 7:30 AM – 7:30 PM)

• Saturday: 7:30 AM – 2:00 PM (Off-in-lieu provided if scheduled)

Post Confirmation/Once Stable:

• 12-hour Rotating Shifts:

  • Day: 7:30 AM – 7:30 PM

  • Night: 7:30 PM – 7:30 AM

  • 2 days work, 2 days rest (includes weekends and public holidays)

  • Shift allowances provided

Prefer fixed shifts? If you're only open to working from 7:30 AM to 7:30 PM without rotation, just let us know when you apply.

If you're tech-savvy, customer-focused, and ready for a role with learning and growth potential, apply now and be part of a high-performing support team!

Interested applicants please apply below or contact Emily at 87338743

-Full name
-Highest qualification
-Quote "SERVICEDESKAGENT"
-Availability to work (When to When)
-Attach updated resume (if have)

Singaporeans only! Only shortlisted candidates will be notified

Koh Shu Han Emily
Outsourcing Team
RecruitFirst Pte Ltd
E.A. 13C634