IT Service Delivery Team Lead

GECO Asia Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company in Singapore is seeking a Service Delivery Team Lead to manage daily IT support operations and lead a team of technical engineers. In this role, you will oversee service delivery, drive continuous improvement, and ensure client satisfaction through strong leadership, coordination, and technical expertise.

Qualifications

• 5+ years in IT support or service delivery.
• Strong knowledge of IT support processes and SOP development.
• ITIL certification preferred.

Responsibilities

• Lead and mentor technical support engineers.
• Oversee day-to-day IT support and project delivery.
• Implement and improve SOPs.

Skills

Leadership

Communication

Planning

IT support processes

ITSM tools

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

ITIL

CompTIA

Network+

Job description

Job Summary:

We are looking for a Service Delivery Team Lead to manage daily IT support operations and lead a team of technical engineers. You’ll oversee service delivery, drive continuous improvement, and ensure client satisfaction through strong leadership, coordination, and technical expertise.

Key Responsibilities:

• Lead and mentor a team of technical support engineers
• Oversee day-to-day IT support and project delivery
• Implement and improve Standard Operating Procedures (SOPs)
• Provide technical guidance and ensure team readiness
• Act as the main point of contact for service delivery matters with clients
• Coordinate with internal departments and external vendors
• Drive team performance and maintain high service quality

Requirements:

• Bachelor’s degree in IT, Computer Science, or related field
• 5+ years in IT support or service delivery, with team leadership experience
• Strong knowledge of IT support processes, ITSM tools, and SOP development
• Excellent communication, planning, and leadership skills
• ITIL certification or technical certifications (e.g., CompTIA, Network+, etc.) are a plus