IT Service Delivery Lead #AKT

SearchAsia Consulting Pte Ltd; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading company in Singapore seeks an IT Service Manager to deliver region-specific services and ensure timely solutions. With responsibilities ranging from overseeing IT service delivery to advising on improvements, this role requires a Bachelor's degree and 5 years of IT experience. Ideal candidates should possess a continuous improvement mindset and strong stakeholder management skills.

Qualifications

• Minimal Bachelor's degree required or equivalent.
• Five years of experience in an IT delivery function.
• Continuous improvement mindset in IT services.

Responsibilities

• Deliver region specific services and ensure timely solutions.
• Monitor and control the IT service management processes.
• Advise management on service management improvements.

Skills

IT Service Management

Problem-solving

Customer Satisfaction

Stakeholder Management

Education

Bachelor's degree or equivalent

Job description

Responsibilities:

• Deliver region specific and common services as defined in the service catalogue in order to support the business and ensure timely solutions and project delivery
• Execute activities based on year plans (HR, lifecycle, budgets), targets and strategy to ensure continuous and optimal availability of the required services
• Coordinate and plan all activities according to agreed timelines, procedures and/or SLA’s, in order to ensure an optimal delivery of the services based on the specific team activities
• · Monitor and control the IT service management processes
• Act as problem owner or a service management process manager
• Advise management on the service management processes and planning to maintain and improve service delivery to the business
• Advise management on innovations and how to improve customer satisfaction
• Align and realign IT services to changing business needs by identifying and implementing improvements to the IT services that support business processes
• Accountable for performance of the team including targets, skills and competencies of team members
• Actively encourage and support the development and empowerment of people through delegation, training, feedback and the creation of opportunities
• Provide guidance to the team based on management direction
• Build and maintain contacts with the business (stakeholders and end users) to keep a clear focus on service delivery and customer satisfaction
• Initiate actions if required towards the business or the Global IT department
• Build and maintain contacts with suppliers and JV’s in order to optimise services and service delivery conditions and exchange information on product and service developments
• Manage and control contract financials, initiate and realise cost efficiencies (savings)
• Implement the Global sourcing strategy of Global IT and Procurement
• Responsible for budget control and advice management on yearly budgets

Requirements

• Minimal Bachelor's degree required or equivalent
• Five years of experience in an IT delivery function
• Continuous high level of delivery of IT services and continuous improvement mindset
• Build and maintain contacts with the business (stakeholders and end users) to keep a clear focus on service delivery and customer satisfaction