IT Service Delivery Lead

VOPAK TERMINALS SINGAPORE PTE LTD; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Join a leading company as an IT Service Delivery Lead, responsible for team management and service delivery. You will shape the strategic vision of the IT department while collaborating with stakeholders. Leverage your experience in IT and leadership to drive continuous improvement and stakeholder satisfaction.

Benefits

Market-based salary depending on experience

Attractive bonuses

Various growth opportunities

Qualifications

• Minimum 5 years of experience in an IT delivery role.
• Ability to build and maintain relationships with stakeholders.

Responsibilities

• Manage team performance, skills, and development.
• Deliver region-specific services to support the business.
• Coordinate activities according to timelines and SLAs.

Skills

IT service delivery

Continuous improvement mindset

Relationship management

Education

Bachelor's degree or equivalent

Tools

ITIL Foundations certification

LEAN Six Sigma certification

Microsoft workplace certifications

Leadership certification

Job description

Start your career as an IT Service Delivery Lead at Vopak and be responsible for managing the daily activities of the team. Develop the team to a self-supporting level and align their objectives with the strategic vision of the Global IT Management Team. You will be accountable for team performance, skills, and competencies, and will collaborate with other Team Leads, the IT community, and customers/JVs. Ready to develop yourself and make a positive impact? Join us as an IT Service Delivery Lead at Vopak.

What will you do as an IT Service Delivery Lead?

You will be responsible for Service Delivery, Planning, Service Management and Improvement, Team and Relationship Management, as well as IT Budget.

What do we offer you?

• Market-based salary depending on experience and knowledge, with attractive bonuses
• Various growth opportunities

What do we expect from you?

• Minimum Bachelor's degree or equivalent
• Five years of experience in an IT delivery role
• High level of IT service delivery and continuous improvement mindset
• Ability to build and maintain relationships with stakeholders and end-users
• ITIL Foundations certification
• LEAN Six Sigma certification
• Microsoft workplace certifications or experience
• Leadership certification

Your core responsibilities include:

• Delivering region-specific and common services as per the service catalogue to support the business and ensure timely solutions
• Executing activities based on annual plans, targets, and strategies to ensure continuous service availability
• Coordinating and planning activities according to timelines, procedures, and SLAs
• Monitoring and controlling IT service management processes
• Acting as a problem owner or process manager in service management
• Advising management on service processes and planning for service improvement
• Recommending innovations to enhance customer satisfaction
• Aligning IT services with business needs and implementing improvements
• Managing team performance, skills, and development
• Supporting team development through delegation, training, and feedback
• Building and maintaining contacts with stakeholders, suppliers, and JVs to optimize services
• Managing contract financials and implementing cost efficiencies
• Implementing the Global sourcing strategy and managing budgets