IT Project Officer

CORNERSTONE GLOBAL PARTNERS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recruitment firm in Singapore seeks a Project Officer to provide technical support for ICT operations. The role involves managing ICT equipment, providing troubleshooting assistance, and collaborating with stakeholders to ensure smooth project implementation. Candidates should have a diploma in a related field and preferably 2 years of experience in technical support or project coordination.

Qualifications

• 2+ years of experience in technical ICT support or operations preferred.
• Experience in project coordination or Whole-of-Government ICT roles is a plus.
• Ability to work under pressure and a team player.

Responsibilities

• Provide day-to-day technical support to operational users.
• Manage the lifecycle of ICT equipment.
• Document and resolve technical incidents in a timely manner.

Skills

Technical ICT support

Project coordination

Troubleshooting skills

Interpersonal skills

Analytical skills

Education

Diploma in Computer Studies, IT, Electronics, Communications Engineering

Job description

Project Officer – Job Description

Key Responsibilities

The Project Officer will be assigned work that includes, but is not limited to, the following:

• Provide day-to-day technical support to operational users
• Deliver technical support for operational events
• Manage the lifecycle of ICT equipment, if any
• Administer user accounts and inventory management systems
• Support the rollout of ICT-related projects

Functional Areas

1. Project Coordination
2. User and Stakeholder Management
3. Vendor Management
4. Operational Event Planning and Management
5. Inventory and Asset Management
6. Compliance with Standard Operating Procedures and Whole-of-Government Instruction Manuals
7. Budget Management
8. Incident Management and Escalation

Detailed Job Scope

• Collaborate with stakeholders and project teams to support operational and project implementation
• Provide prompt technical support for operational events and business-as-usual ICT troubleshooting
• Liaise with vendors to ensure ICT provisioning and delivery of operational outcomes
• Offer technical consultation and solutions to end-users
• Perform 1st-level troubleshooting for network issues at designated sites
• Manage user expectations and resolve technical issues/incidents in a timely manner
• Maintain inventory and assets of ICT equipment, including peripherals and accessories
• Ensure ICT equipment readiness for deployment
• Support and manage ICT equipment disposal
• Assist with ICT audit activities and stock-taking
• Administer user accounts and inventory management systems
• Assist with mobile plan provisioning and subscription matters
• Support ICT budgeting: monitor expenditures and verify billings as required
• Manage and maintain the Network Control Centre/Room
• Ensure compliance with agency SOPs and Government instruction manuals
• Perform other duties as assigned by supervisors and HTX management

Qualifications

• Diploma in Computer Studies, IT, Electronics, Communications Engineering, or related fields

Skills & Experience

• Preferably 2 years of experience in technical ICT support or operations
• Experience in project coordination, field support, or Whole-of-Government ICT roles is an advantage
• Strong ICT knowledge and troubleshooting skills
• Good interpersonal, communication, and presentation skills
• Strong analytical and problem-solving abilities
• A team player with initiative and ability to work under pressure
• Fast learner with a resourceful and positive working attitude

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

Know someone who would be a great fit for this role? Refer them to us and get rewarded.

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Eugene Then
[e-mail]

EA Registration Number: R22104742.

Cornerstone Global Partners Pte Ltd (EA License: 19C9859)