Job Responsibilities:
- Provide high-quality support to all open projects of the Technical Team.
- Ensure that clients receive the best support they need.
- Resolve escalated customer complaints without supervisor intervention.
- Organise and control project elements and provide reports to the Technical Director on project status.
- Develop project objectives by reviewing project proposals and plans, conferring with management.
- Determine project responsibilities by identifying project phases and elements; assigning personnel; reviewing contractor bids.
- Determine project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.
- Confirm product performance by designing and conducting tests.
- Determine project schedule by studying the project plan and specifications; calculating time requirements; sequencing project elements.
- Maintain project schedule by monitoring project progress; coordinating activities; resolving problems.
- Control project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
- Control project costs by approving expenditures; administering contractor contracts.
- Prepare project status reports by collecting, analysing, and summarizing information and trends; recommending actions.
- Contribute to team effort by accomplishing related results as needed.
- Responsible for professional services targets.
- Work closely with the commercial team to ensure swift project closure.
- Manage internal project team members and external vendor/partners.
- Report any project issue in a timely manner to the relevant personnel to reduce time wastage.
- Ensure the project tasks are monitored, tracked, and completed on time; negotiate with the customer in case of delays or gaps.
- Create and maintain comprehensive project documentation
Job Requirements:
- Highly motivated and willing to learn new technologies, able to work under pressure
- Minimum 2 years of experience in IT project management
- Resourceful, creative, independent, and able to work well in a team
- Action and customer-oriented
- Excellent time management skills
- Take initiative and adheres to deadlines
- Take ownership of projects and communicate effectively with information holders
- Excellent interpersonal, presentation, writing, and communication skills
- Strong soft skills
- Able to communicate IT technology and process effectively
- Experience in managing small to mid-sized IT solution projects
- Degree in IT/Cybersecurity certification or equivalent
- Certifications (Preferred): CAPM / PMP / Scrum
- CCNA / Microsoft ccse / ITIL v3
Interested applicants, please Email, fabianling@recruitexpress.com.sg
Fabian Ling Tuong Liing
R25129353
Recruit Express Pte Ltd
EA Licence No: 99C4599
RCB No.: 199601303W
We regret that only shortlisted candidates will be contacted.