IT Project Manager

SINGAPORE TELECOMMUNICATIONS LIMITED; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading telecommunications company is seeking an experienced Project Manager to manage Telco/ICT projects. The ideal candidate will have a strong background in IT project management, customer relationship management, and proven ability to lead teams effectively. This role requires a degree in a technical field and relevant certifications, with a focus on delivering high-quality projects and ensuring customer satisfaction.

Qualifications

• Minimum 10 years of IT experience in a multidisciplinary environment.
• At least 5 years of Project Management experience in Telco and IT infrastructure.
• Professional certification in Project Management (e.g., PMP, PRINCE2).

Responsibilities

• Manage assigned Telco/ICT projects and transitions according to PMM.
• Lead project team members and manage changes in project scope.
• Support pre-sales activities and provide regular updates on project progress.

Skills

Project Management

Customer Relationship Management

Risk Management

Stakeholder Communication

Education

Degree in Computing, Technical, or Engineering domain

Job description

Job Responsibilities

• Manage assigned Telco/ICT projects and transitions according to Project Management Methodology (PMM), covering Initiation, Define, Organise & Plan, Implement & Control, and Handover & Closure.
• Lead project team members (matrix reporting) crucial for successful project delivery.
• Manage changes in project scope and schedule to ensure customer satisfaction.
• Record risks and issues, escalate them timely to relevant stakeholders for resolution.
• Communicate with stakeholders and report on project progress.
• Assist team members in resolving conflicts and interface problems to ensure successful project delivery.
• Manage customer relationships throughout the project via strong governance.
• Support pre-sales activities by preparing Gantt charts, customized responses for bid questions, and delivering presentations on Project Management to potential clients.
• Provide regular updates on project progress to customers.
• Deliver weekly/monthly project status reports to management.
• Ensure high-quality completion of customer projects to meet customer satisfaction.
• Provide Project Completion Handover Documentation and facilitate handover to the maintenance team.

Skills for Success

• Degree in Computing, Technical, or Engineering domain.
• Minimum 10 years of IT experience in a multidisciplinary environment (e.g., Data Centre Operations, Network, Storage, Server, Middleware, Cloud, CyberSecurity) in a customer-facing role, or at least 5 years of Project Management experience in Telco and IT infrastructure environments.
• Professional certification in Project Management (e.g., PMP, PRINCE2 Practitioner, CITPM).
• Proven ability to work with customers and third-party vendors at senior and executive management levels.