IT Production Support Engineer(Java)

NETS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the payment solutions sector is seeking a qualified technical support specialist. The successful candidate will handle incident management, troubleshoot application issues, and collaborate with various teams to implement solutions. This role requires a bachelor's degree in Computer Science or related fields and at least 3 years of relevant experience, including technologies such as Java and AWS. Candidates with experience in financial clearing systems will have an advantage.

Benefits

Health insurance

Career development opportunities

Qualifications

• Minimum 3 years of hands-on experience in relevant technologies.
• Ability to work under pressure, handle tight SLAs and work independently.
• Basic understanding of Solaris and/or Linux OS required.

Responsibilities

• Manage and resolve incident tickets, ensuring minimal productivity impact.
• Conduct root cause analysis and collaborate with various teams for complex issues.
• Support application testing and deployment in both testing and production environments.

Skills

Analytical skills

Problem-solving skills

Communication skills

Self-motivation

Education

Bachelor’s degree in Computer Science/Engineering

Tools

Java

Oracle

SQL/PLSQL

Jasper report

RESTful APIs

SOAP APIs

Spring 4.x/5.x/6.x

Struts 2.x

Amazon Web Services

Unix Shell Scripting

Job description

Key Responsibilities

• Primary responsible to handle all Incident tickets that are raised, through to closure

• Troubleshoot, diagnose and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity

• To conduct root cause analysis of an issue and post-mortem to identify and prevent the same issue happening in future

• Documenting the solutions and workarounds for future reference

• Collaborate with various teams, including Developers and Infrastructure teams to resolve complex issues and implement long term solutions

• Assist in Operational tasks such as day-to-day support

• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved

• Report status and progress to technical lead/manager on a regular basis

• Work with the technical lead/manager to ensure the technical support provided to users/testers is within the agreed SLA (24 x 7)

• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management and optimization of support

• Participate in enhancement of the applications (including documentation and testing)

• Present and provide regular updates on work matters to team and users / customers

• Prepare/ update the relevant documentations related to the project / change appropriately

• Support application testing investigations in testing environments

• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environments

• Assist in deploying applications to testing and production environments

• Perform standby duty (24x7) on rotational basis

Requirements

• Bachelor’s degree in Computer Science/ Engineering or its equivalent

• Good understanding of Software Development Life Cycle (SDLC)

• Good analytical and problem-solving skills

• Good oral and written communication skills

• Ability to work under pressure and to handle tight SLAs

• Self-motivated, self-starter and fast learner with ability to work independently and within a team

• Technically sound with at least 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Solaris and/or Linux OS such as RHEL would be required.

• Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.

• Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.

• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.