IT Production Engineer

Vodafone; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading telecommunications company is seeking a skilled IT production support professional to join their team. This role involves ensuring smooth trade floor operations through technical support, monitoring systems, and facilitating enhancements. Candidates should possess a strong technical background in financial systems and effective communication skills within a dynamic environment. Join us to make a significant impact on our trading operations.

Qualifications

• 5+ years in IT production support in a trading floor environment.
• Strong knowledge of financial trading processes and applications.
• Experience with scripting languages for automation.

Responsibilities

• Support trade floor operations and applications.
• Monitor and resolve system issues affecting trading.
• Participate in on-call rotation for critical support.

Skills

Financial markets understanding

Production support

Automation scripting

Communication skills

Education

Bachelor's degree in computer science

Master's degree in a related field

Tools

Bloomberg

Reuters

SQL

Oracle

MongoDB

FIX protocol

Job description

Job Description

Responsibilities
- Provide day-to-day support for trade floor operations and applications.
- Monitor and troubleshoot issues related to trade floor systems, applications, and infrastructure.
- Ensure timely resolution of incidents and minimize impact on trading activities.
- Coordinate with development teams for bug fixes, enhancements, and deployments.
- Perform system health checks, log analysis, and performance tuning.
- Implement and maintain monitoring tools to ensure system availability and performance.
- Participate in on-call rotation to provide 24/7 support for critical issues.
- Document support procedures, configurations, and troubleshooting steps.

Requirements:
- Bachelor's or Master's degree in computer science or a related field.
- 5+ years of experience in IT production support, preferably in a trading floor environment.
- Strong understanding of financial markets and trading processes.
- Experience with trade floor applications such as Bloomberg, Reuters, and trading platforms.
- Knowledge of scripting languages (e.g., Shell, Python) for automation and monitoring.
- Familiarity with ITIL practices for incident, problem, and change management.
- Excellent communication skills and ability to work under pressure.
- Proven ability to work independently and collaboratively in a team environment.

Desirable Skills
- Experience with electronic trading systems and FIX protocol.
- Knowledge of market data feeds and connectivity.
- Understanding of networking concepts (TCP/IP, routing, firewalls).
- Hands-on knowledge in hybrid cloud and know how middleware and applications are structured and interconnected
- Certification in ITIL, AWS, or other relevant areas.
- Familiarity with database technologies (SQL, Oracle, MongoDB).