IT & Operations Support Specialist

Coventry Enterprises (Singapore) Pte Ltd; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an IT & Operations Support Specialist, where you will play a critical role in supporting simulation systems for disaster management. This exciting position involves troubleshooting technical issues on-site, maintaining high-quality simulation systems, and collaborating with a dynamic team. As the region's leading provider of virtual reality simulation training software, this role offers a unique opportunity to work with cutting-edge technology in a growing market. If you are resourceful, motivated, and eager to learn, this is the perfect opportunity for you.

Qualifications

• Preferably Diploma in IT/Engineering or relevant qualifications.
• Experience in IT support and troubleshooting.

Responsibilities

• Support daily operations of simulation systems at customers’ locations.
• Perform technical analysis and maintenance of simulation systems.

Skills

IT Support

Troubleshooting

Network Issues

Interpersonal Skills

Problem-Solving

Time Management

Education

Diploma in Information Technology

Diploma in Engineering

Job description

About Us

Coventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.

Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a number of contracts with its partner XVR of the Netherlands in Singapore and across South East Asia.

Why join us?

We are the Asia Regional Support Centre for XVR Simulation, an incident command training simulator for disaster management. Our team has been successful in delivering projects around the world and particularly in Asia, where we deliver turn-key solutions of high-quality incident management simulator systems. Join us as the region’s leading provider of virtual reality simulation training software, as we prepare for further growth in this exciting market.

Position: IT & Operations Support Specialist

Responsibilities:

• Support daily operations of simulation system, including operational support at customers’ location.
• Perform technical analysis, corrective, and preventive maintenance of simulation system.
• Troubleshooting of technical issues on site at customers’ location.
• Implementing scenario creation or edits as required for operations using simulation tool set.
• Any other matters tasked by Management.

Requirements:

• Preferably Diploma in Information Technology / Engineering, or relevant qualifications.
• Experience in IT support and troubleshooting.
• Experience handling IT network issues will be an advantage.
• Team player with good interpersonal, communication and problem-solving skill.
• Resourceful and able to work independently when required.
• Keen to learn and assess new technology for work purposes.
• Should be highly motivated and able to work under tight schedules.
• Meticulous and able to multi-task.

Selected candidates will be offered a 1 year contract that can be extended.