IT Onsite Support Engineer (ServiceNow) (JD#10442)

SCIENTE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech firm is seeking an Onsite Support Engineer to provide essential IT support with a focus on troubleshooting hardware and software issues. Candidates need a degree in Computer Science or a related field, along with 2-3 years of relevant experience in service desk environments. Strong analytical and communication skills, along with ITIL certification and familiarity with ITSM tools like ServiceNow, are desired. The role demands flexibility for remote and onsite support with 24/7 standby for VIP clients.

Qualifications

• Minimum of 2 to 3 years of service desk / IT onsite support experience required.
• Good working knowledge of modern IT workplace environments.
• ITIL certification is preferred.

Responsibilities

• Provide Level 1 and Level 2 IT Onsite Support.
• Handle support for hardware, software, and networking issues.
• Assist in workstation setup and perform training when required.

Skills

Technical Competence

Analytical Skills

Communication Skills

Education

Degree or Diploma in Computer Science / Engineering

Tools

ServiceNow

Remedy

Remedyforce

Job description

Job Summary

We are looking for an Onsite Support Engineer with a focus on IT, who possesses expertise in troubleshooting and resolving hardware and software problems.

Mandatory Skill-set

• Degree or Diploma in Computer Science / Engineering or equivalent;
• Minimum of 2 to 3 years of service desk / IT onsite support experience;
• Good working knowledge on modern IT workplace environment such as laptop / desktop, printer, networking equipment, smart devices, Office Applications and others;
• Able to handle multiple tasks simultaneously;
• Technically competent with good analytical skills and good communication skills required for liaising with others.

Desired Skill-set

• ITIL Certified;
• Experienced with Saas ITSM Suite of Tools (ServiceNow, Remedy and Remedyforce).

Responsibilities

• Responsible for Level 1 and Level 2 IT Onsite Support;
• Provide remote or onsite support for hardware, software, email, printer, IP phone, smart devices, networks and other related services;
• Work with service delivery managers and service desk leads to identify the positive or negative incident trends;
• Attend to request and incident timely base on the SLA;
• Perform workstation setup and relocation;
• Assists in setting up meeting room for tele-conference, when IT support is needed;
• Escalate issues to next level of support;
• 24/7 standby support will be required for any VIP IT support needed.

Should you be interested in this career opportunity, please send in your updated resume to [e-mail] at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

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