IT Onsite Engineer (Henderson /Islandwide)

SMART FORTE CONSULTING LLP; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology consulting firm is seeking an IT Hardware Support Specialist in Singapore. Responsibilities include providing service and support on desktops and laptops, ensuring effective communication with customers, and managing service incidents. Candidates should have O level education and relevant experience in hardware and software. This role requires daily travel across the island, with a salary of up to $3000.

Qualifications

• Minimum O level.
• Relevant experience with Basic Hardware and Software knowledge.
• Willing to travel island wide daily.

Responsibilities

• Provide IT hardware service and support to end users.
• Ensure proper parts handling during transit.
• Handle and manage end-user incidents from start to finish.

Skills

Basic Hardware knowledge

Basic Software knowledge

Education

O level

Job description

Responsibilities

• To provide IT hardware service and support on desktops, laptops for end users and corporate customers
• Provide timely update to customers on service appointment, service status till closure of the services incidents.
• Ensure proper parts handling and movement within the team during transit to customers.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problem.
• Install Operation system, firmware, and bios.
• Handle and manage end-user from end to end.
• Handling, resolving, and keeping track of assigned cases through ticketing system.
• Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely.
• Attend new product training via Web based training.

Qualifications

• Minimum O level
• Relevant experience with Basic Hardware and Software knowledge
• Report to main office daily at Henderson road before attending job.
• Willing to travel island wide daily (roaming role), transport cost shall be reimbursed.
• 5 days work week
• Salary up to $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.