IT On-Site Support Specialist

WSP Consultancy Pte Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading consultancy firm in Singapore seeks an IT On-Site Support Specialist to provide hands-on IT support at the office. This role requires 2–5 years of Level 2 IT support experience, a degree in computer science or a related field, and strong customer service skills. Responsibilities include managing IT issues, onboarding new users, and maintaining IT services. Join a dynamic team committed to high-quality IT support.

Qualifications

• 2–5 years of experience in Level 2 IT support.
• Proficient in Microsoft Office 365 and common office software.
• Familiarity with ITIL processes.

Responsibilities

• Provide IT support at the office and remote support.
• Escalate complex issues to specialized support teams.
• Conduct IT onboarding sessions for new employees.

Skills

Customer service mindset

Problem-solving

Communication skills

Education

Degree or certification in computer science or related field

Tools

Microsoft Office 365

IT Service Ticketing System

Job description

Job Description:

WSP is committed to delivering high-quality IT support through remote help desk, self-service tools, and on-site specialists. As an IT On-Site Support Specialist, your main role is to handle IT issues that require physical presence at the company office. This position is ideal for someone who enjoys being hands-on, working directly with users, and staying active in a fast-paced environment.

Main Responsibilities:

• Provide IT support at your main office and provide remote support when necessary.
• Escalate complex issues to specialized support teams when needed.
• Fulfill standard requests, including PC builds, new user configuration, and software installations.
• Help maintain shared IT services like printers, Wi-Fi, and AV equipment.
• Keep accurate IT asset records.
• Assist with system performance testing and documentation.
• Conduct IT onboarding sessions for new employees and train users on IT best practices and tools.
• Keep the agile office IT equipment and stockroom organized.

Required Experience:

• Strong customer service mindset.
• Passion for technology and problem-solving.
• Clear communication skills (spoken and written).
• 2–5 years of experience in Level 2 IT support.

Education & Skills:

• Degree or certification in computer science or related field.
• Proficient in Microsoft Office 365 and common office software.
• Familiarity with IT Service Ticketing System and ITIL processes.