To support vessel performance monitoring and operational efficiency through system management and data analysis, while also assisting office users with issues related to the Shipnet and Eye Share platforms.
Responsibilities:
- Assist and troubleshoot errors faced by office personnel in case of any issues with Shipnet and Eye Share applications.
- Raise cases, coordinate, keep track, and implement fixes suggested by the Shipnet Consulting team and Eye Share Support team.
- Participate in feature improvement and enhancement activities for the two software systems (Shipnet & Eye Share) to improve user-friendliness.
- Create patterns and monitor Eye Share Capture for any stuck invoices and rectify issues.
- Provide support to vendors regarding issues related to supplier portals.
- Handle data to produce LUB Oil monitoring and vessel analysis reports.
- Manage data related to vessel performance for all container vessels monthly.
- Generate ship certificate due date reports and share details with all SI's monthly for easy reference.
- Generate open report status updates and share details with all SI's monthly for quick review.
- Coordinate with vessels and vendors, handle vessel requisitions, and arrange spare parts, stores, and Lube Oils for assigned vessels.
- Prepare courier/FedEx shipment orders, including all paperwork, recordkeeping, and labeling.
- Ensure timely and accurate invoice clearance for assigned vessels.
- Participate in preparing annual reports and dry dock reports for assigned vessels.
- Contribute to the preparation of the vessel's budget and quarterly statements in CELF.