IT Network Engineer SP

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Singapore; On-site; Full time

Job summary

A leading company in IT support is seeking individuals for desktop and hardware troubleshooting roles. Candidates must possess strong communication skills and a solid understanding of basic networking concepts. The position requires the ability to work under pressure and handle multiple tasks efficiently, with a focus on client satisfaction.

Qualifications

• Experience with Windows OS and MAC OS required.
• Ability to lift/move equipment up to 50 lbs.
• Basic knowledge of TCP/IP, DNS, DHCP, VPN, and RDP.

Responsibilities

• Install, troubleshoot, and repair desktops and peripherals.
• Provide desk-side support and PC break/fix.
• Perform smart hand activities at sites and from remote.

Skills

Troubleshooting

Communication

Teamwork

Deductive Reasoning

Bilingual

Tools

ServiceNow

Remote Connection Software

Job description

Installing, troubleshooting, and repairing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activities under instruction-based activities at sites and from Remote Team.

• Ability to lift/move computer equipment weighing up to 50 lbs.

• Expertise in desk-side support and PC break/fix, including basic administration of Windows OS and MAC OS.

• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels under ‘Smart Hands’ capability.

• Ability to troubleshoot system and network issues using deductive reasoning and resolve issues related to end-user network cabling.

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

• Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN, and others.

• Excellent written and oral communication skills with clients and management, along with good people skills.

• Ability to work under deadlines, complete tasks on time, take proactive ownership, and work with a sense of urgency.

• Bilingual in English and Local B2 language.

Items: Console cable for CISCO and Silver Peak, full internet-ready mobile, noise-cancellation headsets, TeamViewer, MS Teams, Putty, remote connection software, admin access of the laptop, RJ45 port on laptop.

Experience with ticketing tools (ServiceNow / Remedy, etc.) is an additional advantage.

Benefits: $40/hr and $300/day.