IT Network Engineer

RF360 SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A global leader in network solutions is seeking a highly skilled Network Operations Support professional. The successful candidate will possess extensive networking knowledge and technical expertise, along with the ability to work with diverse teams and independently navigate challenges. This pivotal role involves troubleshooting complex network problems, providing operational support, and contributing to incident reporting and RFC processes. Ideal candidates will have a strong educational background and relevant certifications, ensuring they can make impactful contributions within a forward-thinking company.

Qualifications

• Minimum of five years of experience in network support and administration.
• Strong knowledge of SD-WAN, QoS, DNS, LAN, and WLAN security.
• Excellent written and verbal communication skills in English.

Responsibilities

• Provide first and second level network operations support during escalations.
• Independently troubleshoot and resolve network-related issues.
• Prepare incident reports with detailed analysis of troubleshooting findings.

Skills

Networking technologies

Ambiguity handling

Collaboration

Troubleshooting

Analytical skills

RFC process participation

Bilingual (English, Mandarin)

Education

Bachelor's or higher degree in Computer Science

CCNP certification

CCIE or Cisco DevNet certification (advantage)

Tools

Cisco

Arista

F5 LTM

Ansible

Python

Splunk

Job description

· Collaborate with IT team members and end users effectively.

· Ability to work as part of a virtual global/regional team, navigating cultural and language differences.

· Capable of handling ambiguity and working independently with minimal supervision and guidance.

· Prepare incident reports, including detailed analysis of troubleshooting findings.

· Provide first and second level network operations support during escalations.

· Independently or collaboratively troubleshoot and resolve network-related issues, including LAN, WAN, and WLAN.

· Strong knowledge of networking technologies such as SD-WAN, QoS, DNS, LAN, and WLAN security including NAC, VLANs, VxLAN, and IPsec.

· In-depth understanding of network routing and switching technologies and protocols like OSPF and BGP.

· Knowledge of Ansible, Python, and Splunk is advantageous.

· Proficient understanding and participation in RFC processes, including documenting and resolving network-impacting changes.

· Hands-on experience with products such as Cisco, Arista, and F5 LTM is beneficial.

· Bachelor's or higher degree in Computer Science, Information Systems, or Telecommunications.

· Minimum of five years of experience in network support and administration.

· Current CCNP certification with relevant professional experience; CCIE, Cisco DevNet certification would be an advantage.

· Excellent written and verbal communication skills in English; proficiency in Mandarin is a plus.